Airport Representative/ Airport Executive

Job Summary:

The Airport Executive ensures a smooth, welcoming experience for clients at the airport, handling transfers, coordinating logistics, and providing essential information to ensure clients travel experiences start on the right note.

Role Overview:

As the face of Distinct Destinations at the airport, the Airport Executive meets and greets arriving guests, providing efficient, personalized service to set a positive tone for their visit. This role plays a key part in enhancing client satisfaction and supporting the company's reputation for exceptional customer service.

Key Responsibilities:

1.

• Meet and greet guests per assigned duties, providing a friendly, professional welcome.
• Follow company SOPs to ensure guest comfort and a memorable experience.
• Assist with arrival and departure transfers, including hotel check-ins/check-outs.
• Brief guests on their tour itinerary as required.
• Prepare paging boards for transfers, and reconfirm flight, hotel, and vehicle details before departure.

Operational Support:

• Conduct vehicle quality checks per checklist requirements.
• Carry required amenities for each assignment.
• Ensure timely, accurate information flow to the Operations team.
• Gather and relay client feedback to improve service quality.

3. Material and Equipment Handling:

• Oversee the movement of materials like client gifts, event supplies, and promotional items.

Problem Solving:

• Address unexpected issues such as delays or cancellations promptly to ensure smooth operations.

5. Inventory Management:

• Maintain inventory records for travel services and manage stock replenishment as needed.

6. Customer Support:

• Offer on-ground support, ensuring a smooth, enjoyable client experience.

7. Compliance and Safety:

• Ensure all logistics operations meet legal, safety, and company standards.

Education:

• Bachelors degree in Travel and Tourism or related field (completed or in progress).

Skills and Competencies:

• Excellent interpersonal and communication skills for client engagement.
• Strong problem-solving abilities and adaptability for handling unexpected situations.
• Basic knowledge of airport operations and protocols is an advantage.

Preferred Qualifications:

• Additional language skills are beneficial, particularly for international client communication.