Senior Executive

1 - 5 years

3 - 5 Lacs

Posted:2 hours ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Senior Executive

EXL/SE/1441707

    Travel & LeisureGurgaon
    Posted On
    05 Aug 2025
    End Date
    19 Sep 2025
    Required Experience
    1 - 5 Years

Basic Section

Number Of Positions

1

Band

A2

Band Name

Senior Executive

Cost Code

D900949

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

300000.0000 - 500000.0000

Complexity Level

Back Office (Complexity Level 1)

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Emerging

Sub Group

Emerging Business Unit

Organization

Travel & Leisure

LOB

Quality Compliance

SBU

Quality Compliance

Country

India

City

Gurgaon

Center

IN Gurgaon C61

Skills

Skill

QUALITY

AUDIT

COACHING & FEEDBACK

Minimum Qualification

BBA

BCA

DIPLOMA IN AIRLINE, TRAVEL, AND TOURISM MANAGEMENT

B.TECH/BE

MCA

Certification

No data available

Job Description
  • Provide constructive feedback to associates based on monitoring outcomes to enhance performance and compliance.

    • Prepare and deliver accurate and timely transaction monitoring reports to relevant stakeholders.

    • Analyze quality performance data continuously and recommend actionable improvements at both the associate and process levels.

    • Provide root causes of errors, compliant/escalations and maintain an analysis log based on audit data and feedback loop.

    • Update performance tracking tools (e.g., Prompt) to ensure timely and accurate reporting of Service Level Agreements (SLAs).

    • Participate regularly in calibration exercises to maintain consistency and accuracy in quality measurement.

    • Collaborate closely with Trainers, Subject Matter Experts (SMEs), and Operations teams to facilitate team huddles and knowledge sharing sessions.

    • Perform transaction processing activities adhering strictly to defined policies and procedures.

    • Coordinate and support process improvement initiatives to optimize workflows and quality outcomes.

    • Understand and actively participate in baseline activities to maintain operational standards.
  • Travel knowledge mandatory
Workflow

Workflow Type

Back Office

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