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EXL
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Senior Executive

Senior Executive

EXL

4 - 10 years

4 - 5 Lacs

chennai

Posted:1 day ago| Platform:

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Skills Required

pp accounts receivable soft skills sap customer service augmented reality order to cash reconciliation helpdesk retail sales excel pc operations compliance writing microsoft windows ups troubleshooting data entry communication skills follow ups

Work Mode

Work from Office

Job Type

Full Time

Job Description

EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Executive to join our dynamic team and embark on a rewarding career journey

The position is responsible for performing a variety of accounting functions related to Sales Audit- Retail

Follow-up with Client for timely receipt of resolutions.
Maintain data and records in accordance with accounting standards & principles
Exposure to following areas will be preferred in O2C Process:
Cash Application
Store Query Attending
Chargeback Management
Complete Reconciliations
Month End Close work and,
Other Adhoc tasks

Essential Functions

Store Queries - To ensure all tickets raised in Helpdesk are attended and resolved
Resolutions to Chargeback cases
To ensure accurate data entry for Missing Transactions
Perform Cash Balancing with accurate data entry and perfect matching of sales and deposits.
Follow-up and resolve missing deposits from stores.
Perform reconciliation to the bank for Cash Balancing
Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities
Ensure that the assigned targets are met in accordance with SLA and Internal standards

Performance parameters

Attendance & Schedule Adherence
Timeliness & Accuracy
Policy Compliances
Team objectives

Primary Internal Interactions

LAM for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
Manager for the purpose of settling issues left unresolved by the LAM
Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions

Primary External Interactions

Sales Audit Team
Client trainers, SMEs and Operations for the purpose of developing and updating training.
Escalations at the client end for the purpose of seeking clarifications & answering queries

Skills

Technical Skills

Good computer navigation skills
Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel & Word are a critical requirement
Exposure to SAP

Process Specific Skills

Strong knowledge of O2C Process
Accounting principles and Accounts Receivables concepts
Excellent Communication Skills (Both Written and Oral)

Soft skills (Desired)

Self disciplined and result oriented
Teamwork/ Managing Self / Adaptability
Ability to multitask
Data gathering ability/ Eye for detail
Coaching and Feedback

Soft Skills (Minimum)

Good Communication Skills (Both Written and Oral)
Business awareness
Customer Service Focus
Active listening skills
Presentation and Facilitation Skills

Education Requirements

Graduate in Accounting / Commerce with at least 15 years of education

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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Senior Executive