Senior Executive

EXL IT service management

0 years

0 Lacs

noida uttar pradesh india

Posted:20 hours ago| Platform: Foundit logo

Apply

Skills Required

compliance documentation billing management issue resolution reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Customer Support: Address and resolve billing inquiries and issues via email or chat.
Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments.
Issue Resolution: Investigate and resolve discrepancies in billing and payments.
Documentation: Maintain accurate records of customer interactions and transactions.
Communication: Liaise with other departments to ensure seamless resolution of customer issues.
Compliance: Ensure all billing activitiescomply with company policies and regulations.
Reporting: Generate and analyze billing reports to identify trends and areas for improvement.
To work under minimum supervision and to comply with established procedures or as directed by Manager
Adaptable to learn new document type, process, concept and skills
Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams
Ensure adherence to process guidelines as per agreed quality standard on all SOPs

More Jobs at EXL IT service management

Manager

Noida, Uttar Pradesh, India

Experience: Not specified

Salary: Not disclosed

Lead Assistant Manager

Pune, Maharashtra, India

Experience: Not specified

Salary: Not disclosed

Lead Assistant Manager

Gurgaon / Gurugram, Haryana, India

4.0 - 6.0 yrs

Salary: Not disclosed

Executives

Bengaluru / Bangalore, Karnataka, India

Experience: Not specified

Salary: Not disclosed

Lead Assistant Manager

Gurgaon / Gurugram, Haryana, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.