EXL Services.com ( I ) Pvt. Ltd. is looking for Senior Executive to join our dynamic team and embark on a rewarding career journey
- The position is responsible for performing a variety of accounting functions related to Sales Audit- Retail
- Follow-up with Client for timely receipt of resolutions.
- Maintain data and records in accordance with accounting standards & principles
- Exposure to following areas will be preferred in O2C Process:
- Cash Application
- Store Query Attending
- Chargeback Management
- Complete Reconciliations
- Month End Close work and,
- Other Adhoc tasks
Essential Functions
- Store Queries - To ensure all tickets raised in Helpdesk are attended and resolved
- Resolutions to Chargeback cases
- To ensure accurate data entry for Missing Transactions
- Perform Cash Balancing with accurate data entry and perfect matching of sales and deposits.
- Follow-up and resolve missing deposits from stores.
- Perform reconciliation to the bank for Cash Balancing
- Any other essential function that may occur from time to time as directed by the Supervisor to help to identify inefficiencies to the process and assist to drive process improvements activities
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
Performance parameters
- Attendance & Schedule Adherence
- Timeliness & Accuracy
- Policy Compliances
- Team objectives
Primary Internal Interactions
- LAM for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
- Manager for the purpose of settling issues left unresolved by the LAM
- Subject Matter Expert for the purpose of handling process related issues, queries and escalated transactions
Primary External Interactions
- Sales Audit Team
- Client trainers, SMEs and Operations for the purpose of developing and updating training.
- Escalations at the client end for the purpose of seeking clarifications & answering queries
Skills
Technical Skills - Good computer navigation skills
- Strong PC skills, with knowledge of Microsoft Office, particularly strong in MS Excel & Word are a critical requirement
- Exposure to SAP
Process Specific Skills
- Strong knowledge of O2C Process
- Accounting principles and Accounts Receivables concepts
- Excellent Communication Skills (Both Written and Oral)
Soft skills (Desired)
- Self disciplined and result oriented
- Teamwork/ Managing Self / Adaptability
- Ability to multitask
- Data gathering ability/ Eye for detail
- Coaching and Feedback
Soft Skills (Minimum)
- Good Communication Skills (Both Written and Oral)
- Business awareness
- Customer Service Focus
- Active listening skills
- Presentation and Facilitation Skills
Education Requirements
- Graduate in Accounting / Commerce with at least 15 years of education
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