Senior Executive E-Commerce

Job Title: E-commerce Executive (Shopify Specialist)

Location: Gurugram

Experience Required: 2–5 Years

Salary: Up to 6 LPA

About the Role

We are looking for a proactive and detail-oriented E-commerce Executive with strong knowledge of Shopify operations. The ideal candidate will manage day-to-day online business activities including customer communication, product listing, billing, dispatch, and inventory management. This role is ideal for someone who is organized, hands-on, and passionate about delivering excellent customer experiences through seamless e-commerce operations.

Key Responsibilities

• Manage and maintain the Shopify e-commerce platform, ensuring accurate product listings, pricing, and stock updates.
• Handle CRM activities including customer queries through chat and calls, ensuring timely and professional responses.
• Process billing, invoicing, and order fulfillment, coordinating with warehouse and logistics teams for smooth dispatch.
• Oversee inventory management, ensuring timely replenishment and accurate stock records.
• Conduct quality checks on products before dispatch to ensure adherence to company standards.
• Manage returns and exchanges, coordinating with customers and internal teams for quick resolutions.
• Collaborate with the marketing and design teams for product updates, promotional campaigns, and visual merchandising on Shopify.
• Monitor daily sales performance, dispatch reports, and update internal dashboards.
• Identify opportunities to improve efficiency, user experience, and order management processes.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 2–5 years of experience in e-commerce operations with hands-on Shopify experience (mandatory).
• Strong understanding of product listing, billing, order fulfillment, and CRM operations.
• Excellent communication skills and customer-handling abilities (chat & call-based CRM).
• Proficiency in MS Excel, Shopify Admin, and inventory management tools.
• Detail-oriented with strong organizational and time-management skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Preferred Skills

• Knowledge of Shopify apps and integrations for automation and reporting.
• Experience with logistics coordination and third-party courier platforms.
• Familiarity with digital marketing or marketplace platforms (Amazon, Myntra, etc.) is a plus.

Why Join Us

• Be part of a dynamic and growing e-commerce brand.
• Work in a collaborative and performance-driven environment.
• Opportunity to grow and upskill within the Shopify ecosystem.

How To Apply:

Interested candidates can share their updated resume at sakshi@mbkb.org

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹50,000.00 per month

Ability to commute/relocate:

• Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person