Job
Description
Job Description Compliance & Policy Adherence Ensure all activities align with Customs norms (HCCAR, 2009) and DP World policies. Monitor and validate documentation for Sec 49, long-standing cargo, container holds, and Exim documentation before delivery. Gate, Documentation & Weighbridge Operations Oversee day-to-day operations related to documentation, gate control, and weighbridge. Ensure error-free Gate In/Gate Out of all cargo and trucks, with proper scanning and data capture (PN-95, ODC, Reefer, Seal No., etc.). System Operations Handle all operational tasks on Capella, YMS, IMS, WMS platforms. Capture and report all activities in system without error. Manpower & Shift Management Prepare weekly shift rosters ensuring manpower availability with no operational gaps. Effectively manage leaves and permissions to avoid disruption. Billing & Revenue Validate and maintain billing checklists, tally sheets, and resolve discrepancies. Ensure 100% capture of additional service activities (SSR, DPD, PNR, ODC, etc.) with zero revenue leakage. Provide prompt and accurate billing inputs to GSC/SSC teams. Reports & MIS Submit timely reports to HOD, Customs, Bond Officers, and shipping lines. Prepare TAT reports, miscellaneous reports, and maintain all records systematically on OneDrive and local systems. Customer Service Ensure smooth and quick resolution of customer documentation or billing queries at the counter. Regularly update customer KYC, GST, PAN for operational accuracy. Strive for high customer satisfaction through proactive support. Department Coordination Coordinate with HSE, Transport, Security, IT, and Operations teams for efficient yard and cargo flow. Ensure timely RFID data entries and equipment-related follow-ups. Performance Timelines (TAT Standards) Import/Export FCL billing: 20–30 mins Export LCL: 30–40 mins Bonded billing: 30–50 mins Trailer Gate In/Out: 10–30 mins Email response/documentation: 10–20 mins Show more Show less
