Senior Executive Customer Success (ISV)

Senior Customer Success Executive

Job Responsibilities

• Identify, build, and nurture relationships with key stakeholders within ISV Partner organizations to drive joint business success.
• Act as the primary liaison between partners and internal teams, fostering collaboration, resolving challenges, and unlocking new opportunities.
• Work closely with cross-functional teams (Customer Success, Sales, and Product) to align strategies and resources to partner needs.
• Manage and resolve partner escalations by collaborating with the Partner Support team, ensuring timely closure and effective communication.
• Design and execute initiatives that enhance partner enablement, growth, and engagement, ensuring alignment with business goals.
• Manage and maintain a pipeline of partners, monitoring performance, engagement, and areas for improvement.
• Lead partner onboarding activities in collaboration with Sales post-closure.
• Provide detailed reporting on partner performance, health, and forecasts to the management team.
• Contribute to shaping and executing the overall partner strategy across regions.
• Clearly communicate technical concepts to both technical and non-technical stakeholders.

Desired Candidate Profile

• 2–4 years of experience in ISV Partner Management, Customer Success, or Business Development, preferably in a WhatsApp CPaaS environment.
• Minimum 1 year of hands-on experience managing WhatsApp Business APIs.
• Proven ability to manage and grow relationships with partners or enterprise clients.
• Strong communication skills with the ability to simplify and articulate complex solutions to diverse audiences.
• Demonstrated track record of exceeding growth targets and driving revenue through partnerships.
• Self-driven and proactive, comfortable working in a fast-paced and dynamic environment.

Preferred Skills

• Familiarity with WhatsApp CPaaS solutions and the broader messaging ecosystem.
• Experience in managing multiple Meta Tech Providers.
• Knowledge of the WhatsApp/Messaging industry.
• Strong analytical and problem-solving abilities.