Senior Executive

Computer Age Management Services (CAMS)

1 - 5 years

0 - 3 Lacs

chennai

Posted:14 hours ago| Platform:

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Skills Required

outbound bpo customer service client satisfaction customer relationship kannada sales malayalam relationship management domestic customer care client relationship customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Relationship Executive

Key Responsibilities

Conduct
outbound calls
to existing and prospective customers.
Build and maintain
strong customer relationships
through regular follow-ups.
Understand customer needs and provide suitable product or service information.
Ensure high levels of customer satisfaction by addressing queries promptly.
Maintain accurate records of customer interactions in the CRM system.
Support telesales activities;
telesales experience will be an added advantage
.
Achieve assigned targets and contribute to the teams overall performance.

Requirements

Experience in Customer Relationship Management
within the
BFSI or NBFC sector
is mandatory.
Strong communication skills in
Malayalam or Kannada
or
Telugu
Previous experience in
outbound calling
or
telesales
preferred.
Good interpersonal skills, customer-oriented attitude, and problem-solving ability.
Ability to work in a fast-paced environment.
Immediate joiners preferred.

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