Senior Executive

Position: Sr. Executive - AOG Desk/Customer Care

Location: New Delhi

Job Description:

As part of the AOG Desk/Customer Care team, you will be responsible for providing timely, efficient, and effective support to our customers, especially during critical AOG (Aircraft on Ground) situations. You will play a crucial role in ensuring that customer queries are handled promptly and that parts and services are delivered with urgency.

Key Responsibilities:

• Customer Support: Act as the first point of contact for customers requiring assistance, ensuring that all queries are addressed with urgency and professionalism.
• AOG Management: Coordinate and resolve AOG situations by ensuring the prompt delivery of parts and services to minimize downtime.
• Order Management: Process and track customer orders, ensuring timely delivery of parts and consumables.
• Communication: Maintain clear and effective communication with customers, internal teams, and suppliers to resolve issues efficiently.
• Documentation: Keep detailed records of customer interactions, orders, and service requests.
• Problem-Solving: Handle escalations and resolve issues related to customer inquiries, parts delivery, or service delays.
• Collaboration: Work closely with cross-functional teams such as logistics, operations, and sales to ensure seamless customer service delivery.
• Customer Satisfaction: Monitor customer satisfaction and take appropriate actions to address any concerns or feedback.

Skills Qualifications:

• Experience: Minimum of 3 years of experience in AOG Desk, customer care, or related fields, preferably in the aviation or logistics industry.
• Educational Qualification: Any Graduate.
• Technical Skills:
• • Strong proficiency in MS Office (Excel, Word, PowerPoint) and customer management software.
  • Knowledge of aviation parts and AOG processes is highly desirable.
• Communication: Excellent verbal and written communication skills.
• Customer-Centric: Ability to handle customer issues with a solution-oriented mindset and deliver high-quality service.
• Attention to Detail: Strong organizational skills with attention to detail in order management and documentation.
• Problem-Solving: Ability to manage and resolve customer complaints or escalations efficiently.
• Team Player: Ability to work well with other team members and departments to achieve organizational goals.

How to Apply:
Interested candidates are invited to send their resumes to career@cglindia.net. Please mention the position you are applying for in the subject line.

We look forward to receiving your application!

Qualifications

Graduate