Senior Engineer - Technical Service

Job Description

Service Engineer Surendranagar, Gujarat, India About Us Del Pd Pumps & Gears has emerged as the leading & dominant rotary positive displacement gear pump manufacturer of Indian subcontinents offering widest range of most compact, reliable, efficient & elegant rotary gear, twin gear & triplet win gear pump for all viscous and semi-viscous liquid applications. Company started it’s business in year 1980 as a small proprietary venture to design, develop, manufacture & market these pumps starting with small, low cost, general purpose gear pumps as a standard product readily available though network of dealers. The company followed brick & mortar economy with consistence commitment to produce quality embedded product. Company also addressed the typical pumping problem peculiar while handling viscous liquid and also offered free guidance in selective, installing & using such pumps to ensure constant growth of the company and expand into OE & Project business. Job Summary A Field Service Executive primarily provides on-site support, maintenance, and repair services for clients, often involving troubleshooting, installation, and customer training. They are responsible for ensuring customer satisfaction and resolving issues efficiently. Roles & Responsibilities To manage and respond timely on customer calls through out India. To attend the site for commissioning & customer complaint Ensure the service call attendance and resolution at the site within the predefined timeline Supporting customers through technical and administrative activities Understanding customer needs and concerns Providing a high level of customer service Preparing and submitting service reports Providing technical direction to the team. Providing the installation, operation and maintenance training to internal and external customers Participating in the training of new team members. Suggesting the adequate spare part for stocking at the site to minimize the machine downtime Supporting spare sale team in Projections and ordering from the customer for the spare sale Supporting the Aftermarket spare sale team to maximize AMC coverage. Close coordination with factory team to ensure timely availability of spares on site. Supporting spare sales and execution team for payment follow ups. Essential Skills Strong Analytical and problem-solving abilities. Proficiency in project planning and scheduling software Excellent communication and interpersonal skills. Attention to detail Desired Skills Excellent communication and interpersonal skills, Attention to detail Education And Qualifications B.Tech / B.E / Diploma What We Offer We are all owners of the company! Stock options (Employee Ownership Program) that align your interests with the company's success. Yearly performance-based bonus, rewarding your hard work and dedication. Leave Encashments Maternity/Paternity Leaves Employee Health covered under Medical, Group Term Life & Accident Insurance Employee Assistance Program Employee development with LinkedIn Learning Employee recognition via Awardco Collaborative, multicultural work environment with a team of dedicated professionals, fostering innovation and teamwork. Show more Show less