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Tradeweb
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Senior End User Support Engineer

Senior End User Support Engineer

Tradeweb

5 - 9 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

troubleshooting desktop support telephony av messaging remote access vdi citrix azure rsa zoom sccm active directory group policy appsense tcpip dns wins dhcp change management documentation communication skills collaboration technologies mobility vip support client experience endpoint management virtual infrastructure platforms vmware horizon mfa sso integrations okta mdm solutions blackberry work collaboration technologies teams webex symphony patching processes networking principles knowledgebase management

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior End User Support Tech at Tradeweb Markets, you will play a crucial role in providing excellent support for global endpoint management. Your responsibilities will include: - Excellent troubleshooting skills across various technologies such as desktops, telephony, AV, collaboration, messaging, remote access, and mobility. - Providing white-glove VIP support to executives, senior leadership, and global end users to ensure superior client experience. - Troubleshooting reported issues and completing assigned tasks according to SLA in ServiceNow. - Providing on-site support for physical desktops, hardware, peripherals, printers, etc. - Supporting virtual infrastructure platforms like VDI, Citrix, VMware Horizon, and virtual desktops. - Managing remote endpoints including laptops, OS certification, VPN infrastructure, MFA, SSO integrations, and MDM solutions. - Supporting collaboration and messaging technologies such as Zoom, Teams, WebEx, and Symphony. - Administering SCCM, Active Directory, group policy, Appsense, and file management. - Managing and administering patching processes for Windows, Office, and third-party applications across various endpoints. - Installing hardware, software applications, security updates, service packs, etc. - Focusing on automation in recurring processes and problems. - Testing and certifying hardware and software technologies. - Understanding networking principles, practices, and technologies like TCP/IP, DNS, WINS, DHCP. - Creating metrics, monitoring, and system reports for trend analysis and environment health management. - Providing documentation and updating internal knowledge base articles. - Following IT change management governance and process. - Effectively communicating and building rapport with team members, stakeholders, and interface groups. - Collaborating with colleagues globally to implement change through a structured change management process. - Resolving complex issues and conflicts. In addition, you will need to meet the following qualifications: - 5+ years of desktop support/engineering experience. - Strong understanding of supporting Financial Markets Businesses. - Knowledge of Service Management principles. - Understanding of systems life cycles. - Strong grounding in Infrastructure Technology and Engineering. - Excellent verbal and written communication skills. Join Tradeweb Markets to be a part of a culture built on innovation, creativity, and collaboration, where you will work with talented individuals and cutting-edge technology to transform and electronify the fixed income markets.,

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Senior End User Support Engineer