Platform Support Engineer (L2) NTT DATA, Inc.

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

Role Overview: As a Platform Support Engineer (L2) at NTT DATA, you will be a developing subject matter expert responsible for providing excellent customer service and applying technical knowledge to support various processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal. You will also work with custom scoped applications to deliver enterprise-wide business processes to NTT customers. Key Responsibilities: - Provide support to users/administrators of the company platform. - Support and contribute to the growth of best practices for delivery of support services. - Ensure understanding of the platform, Cloud technologi...

Posted 2 days ago

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Technical Support Engineer Allyis

2.0 - 6.0 years

0 Lacs

hyderabad, telangana

On-site

As a Technical Support Engineer at our company, you will play a crucial role in resolving technical cases created by our customers who seek assistance with understanding or troubleshooting unexpected behaviors or have technical queries related to the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be paramount. Utilizing your skills in building trust, demonstrating empathy, and excellent communication, you will address customer questions and resolve issues through various channels including web, chat, email, case updates, and direct telephone support. A deep understanding of the ServiceNow platform and its core functionalities will...

Posted 1 month ago

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Customer Advocacy Engineer green apples techsystems

2.0 - 6.0 years

0 Lacs

kanpur, uttar pradesh

On-site

As a resident customer advocacy engineer, you will act as the primary point of contact for customers, providing 1st level functional and technical support to onsite users for a web-based application (our proprietary application). Your responsibilities will include following up and maintaining logs of reported customer issues/tickets, updating pending issues/tickets, identifying and escalating issues requiring level 2 escalation. You will need to follow up with onsite users to gather missing information or approvals required for processing requests for closure of pending issues. Additionally, creating and uploading KB articles in the Knowledgebase, providing individual training and support as...

Posted 1 month ago

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