10 Knowledgebase Management Jobs

As a Platform Support Engineer (L2) at NTT DATA, you will be a developing subject matter expert who provides excellent customer service and applies technical knowledge to support various processes. You will work with Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal, as well as custom scoped applications for enterprise-wide business processes. Key Responsibilities: - Providing support to users/administrators of the company platform - Supporting and contributing to the growth of best practices for delivery of support services - Ensuring understanding of the platform, Cloud technologies, and troubleshooting practices for successfu...

As a Senior End User Support Tech at Tradeweb Markets, you will play a crucial role in providing excellent support for global endpoint management. Your responsibilities will include: - Excellent troubleshooting skills across various technologies such as desktops, telephony, AV, collaboration, messaging, remote access, and mobility. - Providing white-glove VIP support to executives, senior leadership, and global end users to ensure superior client experience. - Troubleshooting reported issues and completing assigned tasks according to SLA in ServiceNow. - Providing on-site support for physical desktops, hardware, peripherals, printers, etc. - Supporting virtual infrastructure platforms like V...

Role Overview: As a Technical Support Engineer - Service Management, your main responsibility will be to resolve technical cases created by customers seeking assistance with the ServiceNow software and platform. You will need to provide exceptional customer support experiences by utilizing your skills in building trust, empathy, and excellent communication through various channels like web, chat, email, and telephone support. Your ability to understand the ServiceNow platform and core functionalities will be crucial in diagnosing issues and providing solutions. Collaboration with other teams may be necessary for complex cases, so a collaborative nature and flexibility will be key to your suc...

As a Technical Support Engineer - Service Management in Hyderabad, you will be responsible for resolving technical cases created by customers seeking assistance with the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be crucial as you utilize skills like building trust, showing empathy, and effective communication through various channels such as web, chat, email, and telephone support. Your understanding of the ServiceNow platform and diagnostic tools will be essential in isolating issues and resolving them efficiently. You may need to collaborate with other teams for complex cases, requiring creative problem-solving and a flexib...

Role Overview: As a Manager Enterprise Security (Security Operations Tooling) at M&G Global Services, your primary responsibility is to monitor and maintain operational security controls and governance measures related to the security toolsets used by the Security Operations function, ensuring compliance with M&G Plc Security Policy. You will support process improvement initiatives, assist in project deliveries, and ensure the operational health of the Security Operations portfolio of products. Key Responsibilities: - Support process improvement initiatives, focusing on enhancing service quality and cost-effectiveness. - Assist in project deliveries involving security operations toolsets wit...

Role Overview: Join NTT DATA, a company known for its technical excellence and innovative solutions, where you can make a difference to clients and society. As a Platform Support Engineer (L2), you will be a subject matter expert providing support on various technical processes to ensure successful resolution of challenging situations. Key Responsibilities: - Support users/administrators of the company platform - Contribute to the growth of best practices for support services - Understand the platform and Cloud technologies for troubleshooting - Prioritize and manage incidents and escalations - Collaborate with cross-functional teams to drive improvement in tools and processes - Perform any ...

As an experienced candidate with over 2+ years of relevant experience, you will be responsible for the following key responsibilities: - **Ticket Management:** - Utilize a ticketing system to log, categorize, and prioritize support requests from clients. - Address and resolve first-line technical issues, focusing on CMS-related problems. - Escalate complex issues to internal teams with clear documentation and communication. - Follow defined escalation paths for timely resolution of high-priority incidents. - **Client Support:** - Offer effective first-line support to clients, guiding them on product usage and troubleshooting system errors. - Focus on supporting the Content Management System ...

Role Overview: As a Platform Support Engineer (L2) at NTT DATA, you will be a developing subject matter expert responsible for providing excellent customer service and applying technical knowledge to support various processes such as Request, Incident, Problem, Change, Event, Configuration, Asset, Service Catalogue, Knowledge, and Service Portal. You will also work with custom scoped applications to deliver enterprise-wide business processes to NTT customers. Key Responsibilities: - Provide support to users/administrators of the company platform. - Support and contribute to the growth of best practices for delivery of support services. - Ensure understanding of the platform, Cloud technologi...

As a Technical Support Engineer at our company, you will play a crucial role in resolving technical cases created by our customers who seek assistance with understanding or troubleshooting unexpected behaviors or have technical queries related to the ServiceNow software and platform. Your commitment to providing exceptional customer support experiences will be paramount. Utilizing your skills in building trust, demonstrating empathy, and excellent communication, you will address customer questions and resolve issues through various channels including web, chat, email, case updates, and direct telephone support. A deep understanding of the ServiceNow platform and its core functionalities will...

As a resident customer advocacy engineer, you will act as the primary point of contact for customers, providing 1st level functional and technical support to onsite users for a web-based application (our proprietary application). Your responsibilities will include following up and maintaining logs of reported customer issues/tickets, updating pending issues/tickets, identifying and escalating issues requiring level 2 escalation. You will need to follow up with onsite users to gather missing information or approvals required for processing requests for closure of pending issues. Additionally, creating and uploading KB articles in the Knowledgebase, providing individual training and support as...