7 Collaboration Technologies Jobs

Join us as a Senior System Engineer at Barclays, responsible for supporting the successful delivery of Location Strategy projects to plan, budget, agreed quality, and governance standards. Spearhead the evolution of our digital landscape, driving innovation and excellence to ensure unparalleled customer experiences. To be successful as a Senior System Engineer, you should have experience with: - Several years of experience working in an AV / Unified Communication environment. - Supporting a global IT infrastructure. - Troubleshooting complex IT services and identifying root causes. - Planning and implementing high-risk changes with global impacts. - Creating technical and process documentation. - Providing specialist knowledge of collaboration technologies and their configuration and integration. - Expert knowledge of collaboration solutions such as Video Conferencing, Audio Conferencing, Data Conferencing, Webcasting, Digital signage, and media streaming. - Experience with M365 suite, including Intune and Azure policy creation management. - Familiarity with management and configuration of enterprise-wide Digital Signage solutions. - Proven incident/problem/change management experience, working with ITIL framework for corporate organizations. - Good understanding of IT infrastructure services such as Windows/Linux servers, SQL databases, Active Directory, Firewalls, and Networks. - Sound knowledge of Information Security, Compliance, and IRM. - Understanding and application of customer service principles. - Ability to gather, analyze, and report on trends and make recommendations for improvement. Some other highly valued skills may include: - ITIL foundation certificate. - Working within a large financial services organization or other regulated industry. - Experience of working in a global organization preferably spanning infrastructure, applications, and/or operational environments. - Experience of end-user and collaboration technologies - preferably AV technology. - Experience in solution integration under multi-geo, multi-domain infrastructure. - Knowledge of the vendor market, industry standards, and best practices. You may be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital, and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role: To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required to ensure reliable, scalable, and secure infrastructure. Ensure the reliability, availability, and scalability of systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities: - Build Engineering: Develop, deliver, and maintain high-quality infrastructure solutions to fulfill business requirements ensuring measurable reliability, performance, availability, and ease of use. Identify appropriate technologies and solutions to meet business, optimization, and resourcing requirements. - Incident Management: Monitor IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Utilize data to drive down mean time to resolution. - Automation: Develop and implement automated tasks and processes to improve efficiency and reduce manual intervention, utilizing software scripting/coding disciplines. - Security: Implement secure configurations and measures to protect infrastructure against cyber-attacks, vulnerabilities, and security threats, including protection of hardware, software, and data from unauthorized access. - Teamwork: Collaborate cross-functionally with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data-driven approach. - Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth. As an Assistant Vice President, you are expected to advise and influence decision-making, contribute to policy development, take responsibility for operational effectiveness, and collaborate closely with other functions/business divisions. Lead a team performing complex tasks, set objectives, coach employees, and ensure work impacts the whole business function. If the position has leadership responsibilities, demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. All colleagues are expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship - our moral compass, helping us do what we believe is right, as well as the Barclays Mindset to Empower, Challenge, and Drive - the operating manual for how we behave.,

As an experienced Project Management Professional, you will be responsible for leading the end-to-end delivery of high-impact, complex technical solutions, with a focus on Voice, Contact Center, and Collaboration technologies such as Avaya, Cisco, Genesys, and Microsoft. Your key responsibilities will include owning the technical solution delivery process, leading multi-team collaboration, managing senior stakeholders, suppliers, governance, risk, and change control, ensuring timely and budget-aligned delivery that meets business needs, driving continuous improvement and operational readiness, as well as managing escalations, RAG status, and lessons learned reviews. To excel in this role, you should possess deep expertise in collaboration/contact center technologies, including Avaya, Cisco, Genesys, and Microsoft both on-prem and in the cloud. Technical certifications such as CCNA, CCNP, or CCIE Voice are preferred, along with project management certifications like PMP or Prince2. Hands-on experience in solution design coupled with commercial acumen, strong planning abilities, effective stakeholder management skills, and proficient problem-solving capabilities are essential. Additionally, you should demonstrate the ability to work across different time zones and with matrixed teams to ensure successful project outcomes.,

Join a company that is pushing the boundaries of what is possible. Renowned for technical excellence and leading innovations, NTT DATA is committed to making a difference to clients and society. The workplace embraces diversity and inclusion, offering a space where you can grow, belong, and thrive. As the Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, your primary responsibility is to provide a professional first-line remote and/or onsite technical support and field engineering service to clients. This entry-level engineering role involves proactively identifying and resolving technical incidents and problems through pre-emptive service incident and resolution activities. Your key responsibilities include ensuring the assigned infrastructure at the client site is configured, installed, tested, and operational. You will also install and configure software according to client requirements, identify problems and errors, and liaise with stakeholders to expedite diagnosis and resolution. Additionally, you will investigate support calls, identify root causes of incidents, respond to alerts, and escalate when necessary. To excel in this role, you should possess good communication skills, both verbal and written, and the ability to plan activities well in advance while adapting to changing circumstances. Maintaining a positive outlook at work, working well under pressure, and prioritizing the client experience are essential attributes for success in this position. Academic qualifications required for this role include a Bachelor's degree or equivalent in Information Technology or Computing, as well as associate level certifications in Data Centre and Networking technologies. Entry-level experience in Collaboration technologies and technical support, as well as an understanding of Network routing and switching, are also necessary. NTT DATA, a trusted global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. With a diverse team in more than 50 countries and a robust partner ecosystem, NTT DATA invests in R&D to support organizations and society in the digital future. As an Equal Opportunity Employer, NTT DATA values diversity and inclusivity in the workplace.,

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will be responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your role involves proactively identifying and resolving technical incidents and problems, ensuring all requests and resolution incidents meet Service Level Agreement (SLA) conditions. You will be tasked with managing standard and low complexity incidents, conducting routine tasks, and using readily available information to follow standard practices and procedures. Additionally, you will be required to configure, install, test, and ensure the operational functionality of the assigned infrastructure at client sites, as well as install and configure software according to client requirements. Key Responsibilities: - Configuring, installing, testing, and ensuring operational functionality of client infrastructure. - Installing and configuring software as per client requirements. - Identifying problems and errors, logging incidents, and liaising with stakeholders for diagnosis and resolution. - Investigating and identifying root causes of incidents and problems. - Responding to alerts, escalating unresolved issues, and updating incidents with progress details. - Ensuring efficient resolution of incidents and requests and tracking configuration changes. - Investigating system problems, assisting with remedies, and providing technical support to clients. - Reporting and escalating issues to third-party vendors if necessary. You should possess good communication skills, the ability to plan and adapt to changing circumstances, maintain a positive outlook, work well under pressure, and prioritize client satisfaction. Academic qualifications include a Bachelor's degree in Information Technology or Computing, along with associate level certifications in Data Centre and Networking technologies. Required Experience: - Entry-level experience in Collaboration and technical support. - Experience in diagnosis, troubleshooting, and providing remote support in Collaboration technologies. - Understanding of Cisco product stack, SBC's, and network routing and switching. This role will require on-site working and offers the opportunity to be part of NTT DATA, a trusted global innovator committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, we invest significantly in R&D to support organizations in their digital transformation journey. Join us in shaping the digital future and becoming a part of our diverse global team. NTT DATA is proud to be an Equal Opportunity Employer.,

As a Cross Technology Service Delivery Field Support Engineer (L1) at NTT DATA, you will play a crucial role in providing professional first-line remote and/or onsite technical support to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. By managing incidents and following through to effective resolutions, you will contribute to maintaining zero missed Service Level Agreement (SLA) conditions. Your day-to-day tasks will include managing standard and low complexity incidents, conducting routine tasks following standard practices, and ensuring the efficient resolution of incidents and requests. You will be responsible for configuring, installing, testing, and ensuring the operational status of assigned infrastructure at client sites. Additionally, you will install and configure software solutions based on client requirements and identify root causes of incidents and problems by following knowledge articles. Key Responsibilities: - Configuration, installation, testing, and operational maintenance of client infrastructure - Installation and configuration of software solutions as per client requirements - Proactively identifying and logging incidents with necessary details - Collaborating with stakeholders to expedite diagnosis and resolution of errors and problems - Investigating support calls, identifying root causes, and escalating when necessary - Updating incident progress and resolution details in a timely manner - Tracking, logging, and reporting on configuration items and changes - Investigating system problems and assisting with remedies and preventative measures - Providing first-line remote and onsite technical support to clients - Reporting and escalating issues to third-party vendors when required - Following handover procedures for shift changes to ensure service continuity Knowledge and Attributes: - Strong communication skills, both verbal and written - Effective planning and adaptation to changing circumstances - Positive outlook, ability to work well under pressure, and willingness to put in extra hours when necessary - Active listening techniques and client-centric approach - Ability to maintain a positive client experience throughout interactions Academic Qualifications and Certifications: - Bachelor's degree in Information Technology or Computing or related field - Associate level certification in Data Centre technologies (e.g., CCNA) - Associate level certification in Networking technologies (e.g., CCNA, JNCIA) - Collaboration certifications such as CCNA, Microsoft Voice, and Webex Calling Required Experience: - Entry-level experience in Collaboration technologies - Technical support experience to clients - Diagnosis and troubleshooting experience - Remote support in Collaboration technologies - Understanding of relevant technologies (Cisco, SBCs, Webex calling, etc.) - Basic knowledge of Network routing and switching Workplace type: On-site Working Join NTT DATA, a global innovator in business and technology services, committed to helping clients innovate, optimize, and transform for long-term success. As part of the NTT Group, we invest significantly in R&D to drive digital transformation and sustainability. With diverse experts worldwide and a robust partner ecosystem, we offer consulting, data, AI solutions, and infrastructure services to move organizations confidently into the digital future. At NTT DATA, we value diversity and are dedicated to creating equal opportunities for all.,

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. You will be part of a renowned organization known for its technical excellence, leading innovations, and its commitment to making a difference to clients and society. At NTT DATA, diversity and inclusion are embraced, creating a workplace where you can grow, belong, and thrive. Your day at NTT DATA As the Cross Technology Service Delivery Field Support Engineer (L1), you will be in an entry-level engineering role responsible for providing professional first-line remote and/or onsite technical support and field engineering services to clients. Your primary responsibility will be to proactively identify and resolve technical incidents and problems to ensure service restoration for clients. You will be focused on ensuring all requests, process events, and resolution incidents meet Service Level Agreement (SLA) conditions without any misses. As a Cross Technology Service Delivery Field Support Engineer (L1), you will manage standard and low complexity incidents, perform routine tasks, and adhere to standard practices and procedures. What You'll Be Doing Key Responsibilities: - Configuring, installing, testing, and ensuring operational readiness of assigned infrastructure at client sites. - Installing and configuring software as per client requirements. - Proactively identifying problems and errors, logging incidents with necessary detail, and collaborating with stakeholders for timely issue resolution. - Investigating and identifying root causes of incidents and problems, escalating to L2 Field Engineer when necessary. - Updating incident progress and resolution details promptly using the required platform. - Applying tools, techniques, and processes to track, log, report, and correct configuration items, components, and changes. - Investigating system, process, and service problems, assisting in implementing remedies and preventative measures. - Providing first-line remote and onsite technical support as well as field engineering services to clients. - Reporting and escalating issues to 3rd party vendors when required. - Following handover procedures for shift changes to ensure service continuity. Knowledge and Attributes: - Excellent communication skills, both verbal and written. - Ability to plan activities and projects in advance, considering possible changing circumstances. - Maintaining a positive outlook at work and working effectively under pressure. - Willingness to work hard and put in extra hours when necessary. - Active listening skills to understand client requirements and create positive client experiences. - Adaptability to changing circumstances and prioritizing client needs throughout interactions. Academic Qualifications and Certifications: - Bachelor's degree or equivalent in Information Technology or Computing. - Associate level certifications in Data Centre technologies (e.g., CCNA (DC)), Networking technologies (e.g., CCNA, JNCIA), and Collaboration technologies (e.g., Microsoft Voice certification). - Collaboration certifications such as CCNA, Microsoft Voice certification (MS700 & MS720), and Webex Calling certification. Required Experience: - Entry-level experience in Collaboration technologies like Call managers, Voice Gateways, and IP Telephony. - Experience in technical support, diagnosis, and troubleshooting. - Experience providing remote support in Collaboration technologies. - Understanding of relevant technologies such as Cisco products, SBC's, CUBE's, and Network routing and switching. Workplace type: On-site Working About NTT DATA NTT DATA is a $30+ billion global innovator of business and technology services, serving 75% of the Fortune Global 100. Committed to helping clients innovate and transform for long-term success, NTT DATA invests significantly in R&D each year. With experts in over 50 countries and a strong partner ecosystem, NTT DATA offers a range of services including consulting, data and artificial intelligence, and digital infrastructure solutions. As a Global Top Employer, NTT DATA values diversity and is dedicated to creating a sustainable digital future for organizations and society.,

About the Team It's fun to work in a company where people truly believe in what they're doing. At Workday, we're committed to bringing passion and focus to the business of enterprise applications. We work hard, and we're serious about what we do. But we like to have a good time, too. In fact, we run our company with that principle in mind every day: One of our core values is fun. As a Collaboration Engineer, you will join the Business Technologys (BT) Collaboration and Endpoint Engineering team, which is responsible for connecting the workforce through digital technologies. Your domain expertise in this space is key as you work with teams at Workday to provide an outstanding experience for our business partners. About the Role In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of O365 (Exchange Online), Google Drive, Slack and other smaller applications like MIRO. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients. The ideal candidate should have a passion for operational excellence, automation and engineering solutions. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and interest in learning new technologies. The ability to balance multiple tasks while operating within a large range of technologies, simultaneously. Handle daily responsibilities and meet customer SLAs. The successful candidate will be willing to take on tasks outside of their knowledge base; be detailed; be able to communicate effectively both written and verbally in technical and non-technical language to an array of multi-functional teams. Role & responsibilities Implement best practices & standards and governance controls for the services. Create and maintain technical support and process documentation. Build and implement new products and features aligned with the roadmap. Develop, test, and implement processes with a focus on automation. Collaborate closely with Workdays IT engineering and security organizations, ensuring compliance with all audits and policies. Performance monitoring and proactive correction of problems. Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways. Rotating on call duties as required. Preferred candidate profile Basic Qualifications: 5+ years of experience in Collaboration technologies. Fluent with at least one of the following scripting languages PowerShell, MS Graph, Python and JavaScript. Domain expertise in Exchange Online, Slack, Google drive or similar technologies. Other Qualifications: Experience working with ServiceNow for ITSM. Experience in automating processes tasks via scripts, bots, MS Graph, Rest API and ServiceNow. ITIL certification is a plus. Expert in identifying gaps and finding solutions. Microsoft, Google or Slack product certifications are a plus. Experience in working with change enablement and internal communications. Perks and benefits https://benefits.workday.com/in Our Approach to Flexible Work With Flex Work, were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.