Senior Dispatch Executive

Company Description

First Connect Worldwide LLC (INDIA) is a licensed freight broker company providing exhaustive transportation and logistics services throughout the USA. With years of experience, the company guarantees seamless and efficient shipping solutions. Our team, consisting of highly trained professionals, manages shipments diligently, ensuring safety and meeting customer expectations, regardless of the shipment size and destination. Committed to customer satisfaction, First Connect Worldwide is a proud member of the Intermodal Association of North America, BlueBook, Transportation Intermediaries Association, and Transport and Logistics Counsel. Our dedication to top-tier logistics solutions and freight brokerage services has garnered us positive customer feedback and a top rating in the industry.

Role Description

This is a full-time, on-site role for a Sr. Dispatch Executive located in Noida. The Sr. Dispatch Executive will be responsible for coordinating and overseeing logistics operations, managing shipment schedules, and monitoring the progress of deliveries. Other responsibilities include ensuring adherence to compliance and safety standards, addressing any delays or issues, and maintaining effective communication with drivers and clients. The role also involves analyzing logistical challenges to improve efficiency and optimize operations.

Qualifications:

• Proficiency in logistics coordination, shipment scheduling, and managing dispatch operations
• Strong communication and interpersonal skills for effective collaboration with clients, drivers, and team members
• Proficiency in using dispatch and logistics software or related tools
• Identifying and selecting reputable and safe freight carriers.
• Providing shipping quotes to the sales team.
• Booking orders with carriers.
• Assisting in the preparation of carriers for loads.
• Monitoring the status of loads.
• Working with shippers, carriers, and dispatchers to coordinate.
• Scheduled pickups and drop-offs.
• Maintaining accurate records of pertinent activities.
• Can handle a team also .
• Have experience working in a USA-based 3PL company.
• Having a knowledge of LTL, FTL, and Drayage.
• Informing customers about shipment status and assisting with other inquiries
• Relevant prior experience in logistics and dispatch roles is preferred

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and accuracy in data entry and documentation.
• Team player with a customer-focused attitude.