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Reliance Jio
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Senior Digital Repair Specialist

Senior Digital Repair Specialist

Reliance Jio

3 - 31 years

2 Lacs

bareilly

Posted:3 days ago| Platform: Apna logo

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Skills Required

management training development monitoring support metrics evaluation compliance audits inventory reconciliation mobility crm software service coaching maintenance

Work Mode

On-site

Job Type

Full Time

Job Description

1. Partner & Technician Management Shortlist, onboard, certify, and evaluate partners/technicians performance as per SOPs. Ensure availability and manage upgrades or terminations 2. Training & Development Conduct initial training, reskilling, upskilling, and periodic refresher programs. Deliver hands-on field training through OJTs 3. Performance Monitoring & Customer Support Track KPIs and performance metrics of partners and technicians. Take corrective actions based on evaluation outcomes. Guide and support in resolving escalated issues within TAT to ensure customer satisfaction. 4. Operational Compliance Conduct audits, inventory reconciliation, and FTTx device inspections. 5. Mobility Device Services Handle walk-in customer interactions, device repairs/swaps, CRM entries, and software upgrades. Train and support extended service points. 6. Field Readiness & Ad-hoc Activities Travel to touchpoints as required. Participate in special initiatives like complaint handling, out-calling, and coaching Jio Associates.

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Senior Digital Repair Specialist