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Senior Digital Repair Specialist

Senior Digital Repair Specialist

Jio

1 - 4 years

2 - 3 Lacs

Dabhoi

Posted:1 month ago| Platform:

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Skills Required

Mobile Repairing Fault Finding Pcb Repair Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

1. Interact with customers on handset, other Mobility/Fixed devices, related issues 2. Troubleshoot devices defects. 3. Handle devices related queries 4. Record job entry in Customer Relationship Management portal. 5. Upgrade software of devices. 6. Assemble / dismantle smartphones (unibody/duo body. 7. Repair handsets by changing screen, speaker, mic, camera etc. 8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement,etc. 9. Deposit of cash collected through service. 10. Verify devices for exchange. 11. Inspection of FTTx devices,. 12. Job role requires travel to various touch points as planned/as &,when required. 13. Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery. 14. Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation. Skills and Competencies 1. Customer focus. 2. Good communication skills. 3. Problem solving. 4. Spares operations knowledge. 5. Handset repairs knowledge of CRM systems

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Senior Digital Repair Specialist