Senior Digital Repair Specialist

Job Description

1. Interact with customers on handset, other Mobility/Fixed devices,related issues. 2. Troubleshoot devices defects. 3. Handle devices related queries. 4. Record job entry in Customer Relationship Management portal. 5. Upgrade software of devices. 6. Assemble / dismantle smartphones (unibody/duo body. 7. Repair handsets by changing screen, speaker, mic, camera etc. 8. Repair handsets by PCB swap, sub-PCBA/charging connecter replacement etc. 9. Deposit of cash collected through service. 10. Verify devices for exchange. 11. Inspection of FTTx devices. 12. Job role requires travel to various touch points as planned/as &,when required. 13. Train/Support/Supervise extended service touch points at own stores,and engage them in Device Service Delivery. 14. Adhoc responsibilities include mandatory participation in activities,rolled out from time to time viz. attending to the complaint calls,pertaining to SLP devices & related support systems at own sites &,sites, Out-calling due for recharge base; coaching set of Jio Associates,and enhancing their participation & productivity (sell-out & activation.