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Reliance Jio
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Senior Digital Repair Specialist

Senior Digital Repair Specialist

Reliance Jio

2 - 31 years

2 - 3 Lacs

gachibowli hyderabad

Posted:3 days ago| Platform: Apna logo

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Skills Required

training metrics evaluation support audits inventory reconciliation crm software service management coaching communication engineering networks

Work Mode

On-site

Job Type

Full Time

Job Description

Job Roles & Responsibilities: 1. Shortlist, onboard and certify Partner/Technician 2. Ensure availability and manage upgrades or terminations 3. Conduct initial training, reskilling, upskilling, and periodic,refresher programs 4. Deliver hands-on field training through OJTs 5. Track KPIs and performance metrics of partners and technicians 6. Take corrective actions based on evaluation outcomes 7. Guide and support issue resolution within TAT to ensure customer,satisfaction 8. Conduct audits, inventory reconciliation and FTTx device inspections 9. Handle walk-in customer interactions, device repairs/swaps, CRM,entries, and software upgrades 10. Train and support extended service points 11. Travel to touchpoints as per requirement 12. Handle complaint management, out-calling, and coaching Jio,Associates as per need Preferred candidate profile Educational Qualifications : ITI/ Diploma(Engineering)/B.E/ B.Tech (Preferably in ECE/ Telecomn/ IT/CS) Years of Experience (minimum & maximum): 2 - 4 years Soft Skills 1. Customer Focus 2. Communication skills 3. Problem Solving skills Hard skills: 1. Handset repair skills 2. Knowledge of spares operations 3. Knowledge of CRM Systems Interested candidates from various industries can apply/send resumes to anjali2.devi@ril.com & Phone Num: 6302753064

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Senior Digital Repair Specialist