Senior Design Manager, Creative Services

The Company

Bain & Company is a global consultancy that helps the world’s most ambitious change makers define the future. Across 64 cities in 39 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition, and redefine industries. We complement our tailored, integrated expertise with a vibrant ecosystem of digital innovators to deliver better, faster, and more enduring outcomes. Our 10-year commitment to invest more than $1 billion in pro bono services brings our talent, expertise, and insight to organizations tackling today’s urgent challenges in education, racial equity, social justice, economic development, and the environment. Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry.

The Department

Creative Services, part of Bain's global Marketing organization, specializes in providing high-quality presentation design services supporting our consulting teams and practices. Our designers seamlessly integrate design expertise, storytelling techniques, and data visualization skills to create presentations that deliver insights with clarity and impact.

The Role

As a Senior Design Manager, your role involves offering strategic design advice and guidance to client teams, business partners, and design teams. Your primary objective is to influence, shape, execute, and deliver creative solutions and experiences that are tailored to high-impact client situations and commercial objectives. Drawing on your experience and expertise as a design industry leader, you employ innovative and cutting-edge design strategies that effectively communicate the client's message and goals.

In this role, you will manage and mentor a team of design managers and senior designers and be expected to provide design guidance and technical direction to help them deliver on the client's requirements and expectations. You will be responsible for fostering the professional growth of a senior design team, providing feedback and coaching to help them develop their leadership and design management skills. Your leadership will be critical in building a positive and collaborative team environment that encourages creativity, innovation, problem solving, and continuous learning.

Responsibilities

• Expert integrated designer and project manager, focused on regional/global high-impact client experiences, setting clear expectations with client teams, business partners and design teams on scope, resources, time, budget
• Strategic advisor and design partner to the business on innovative and creative design solutions in support of Bain’s client and commercial activities
• Strategic thought partner to senior leadership on financial planning and scaling regional design services ie., roadmap planning (enhanced service offer), headcount planning and resource management (location, level, growth). Develop immediate and short-term goals for complex projects and initiatives based off of business needs of the department.
• Lead on regional/global opportunities for team and design service growth and performance improvements
• Manage and mentor a team of Design Managers and senior designers to deliver design solutions for client teams and business partners
• Ensure team performance is being effectively coached, monitored and overseen, with adherence to Creative Services KPIs, service levels, and Bain Operating Principles. Utilize data insights and trends to further enhance team performance.
• Cultivate a team environment that promotes growth, learning, and development, fostering a culture where individuals and teams can thrive and reach their full potential
• Coach and guide individual performance and growth through timely feedback, project debriefs, and ongoing regular professional development check-ins. Effectively listen and engage with team members, encouraging a diversity of view points and reacting to employee's needs to succeed. Inspire team by celebrating contributions, high impact of work and collaboration.

Knowledge, Skills and Abilities

• Lead and execute design projects, oversee and manage customer expectations, and define project objectives/goals clearly across within and across regions
• Deliver and hold team accountable to high-standards of design service delivery that demonstrates a thorough concern for all the areas involved, no matter how small
• Leverage team tools to prioritize immediate and short-term goals for complex design projects, consider current and evolving business needs of the department and clients to ensure efficient use of time/resources across regional/global team
• Balance simultaneous regional/global design teams to deliver on-time projects through innovative problem solving and customer-centric change management mindset approach
• Own individual work and lead projects across a team of regional and global designers to deliver high-quality results while mentoring Design Managers to increase knowledge share

Requirements

• 10+ years of work experience
• Senior leadership experience working with regional/global virtual teams across timezones, cultures
• Expert knowledge in Microsoft Office and Adobe Creative Suite
• Fluency in written and spoken English
• Excellent communications and influencing skills
• Bachelor’s degree or an equivalent combination of education, training and experience