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Senior Data Scientist

Senior Data Scientist

NPS Prism

6 years

0 Lacs

Gurugram Haryana India

Posted:1 day ago| Platform:

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Skills Required

data benchmarking analysis sampling research management consulting diversity collaboration software technology drive coaching storytelling development deployment inference marketing engineering analytics algorithms metrics ml flask django azure agile html css javascript tensorflow pytorch

Work Mode

On-site

Job Type

Full Time

Job Description

NPS Prism
Title: Senior Data Scientist, NPS PrismLast updated: June 2025Company Profile:NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.Position Summary:NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.Key Responsibilities:

Act as a mentor, guiding and coaching junior Data Scientists in technical and storytelling aspects
Lead the development, deployment, and adoption of open source LLM models to do text classification, building sentiment models
Lead the development, deployment, and adoption of causal inference models to measure marketing campaigns, optimizing investments across short and long-term business objectives
Collaborate with Data Engineering, Product and Technology teams on further build out of analytics architecture
Take ownership of end-to-end projects, operating where there's a high degree of ambiguity, and delivering results within ambitious timelines
Translate insights into relevant business recommendations, anticipating the needs of business stakeholders
Research prior work to inform and develop models and algorithms and quantify appropriate metrics & targets

Required Qualifications, Experience & Skills

Education

Bachelor's degree in computer science or Equivalent experience

Experience

6 to 10 years Data Science experience covering ML, DL and GenAI
2+ years of experience building end-to-end data science applications using dash, Flask, Streamlit and Django etc. (Preferred)

Skills

Experience with building end-to-end data science applications
Experience with NLP and LLMfine tuning
Experience with cultural transformation to CI/CD and MLOps
Experience with Azure MLOps or other SDLC tools
Experience with Agile methodologies
Experience building applications using fast APIs
Experience in a start-up, fast-growth, rapid-change environment
Must be self-motivated, dedicated to quality and must always strive to “do the right thing”

Preferred Qualifications:

Experience with HTML, CSS, JavaScript, version control using Git
Experience with Containers and Kubernetes
Experience with TensorFlow, Pytorch etc

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NPS Prism

Software Development

Boston Massachusetts

201-500 Employees

8 Jobs

Key People

John Doe

CEO
Jane Smith

CTO
Alice Johnson

CMO

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Senior Data Scientist