NPS Prism Product Specialist Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: In this role you will work closely with the Associate Product Managers and Product Managers to build and deliver a commercially successful product that spans core sectors across multiple regions. Key Responsibilities: The primary tasks of this role revolve around core product development working as part of a cross-functional Agile development team to design and develop NPS Prism s interactive platform. This includes building and maintaining automated data pipelines, product databases, data analysis applications and data visualization dashboards. The person in this role will be closely involved in the product deliveries to the clients. Support Product team in the development and delivery of new and existing NPS Prism instruments to subscription clients Analyze the data and design/review client-ready visualization dashboards with coaching from the NPS Prism Data Visualization and NPS Prism Product leaders Develop key insights and data analysis for usage by product leaders and customer-facing teams Supports team leads in problem solving, hypothesis generation, research and insight generation and quality control Communicates data, knowledge clearly explain insights implications for other team members and product leads Ensures zero-defect across own work streams as well as those being co-managed Understands client needs/context and demonstrates ability to resolve complex issues on critical work streams, working closely with the Product Manager and Associate Product Manager Communicate status, roadblocks and updates to product leaders as well as commercial team leaders Ensures timely, high-quality delivery of output to clients through effective execution, quality control and work planning Provide ongoing customer support for subscription customers, such as additional data cuts and responding to questions about the data/methodology. Requirements / Qualifications: Education: Bachelor s degree in computer science, engineering, business, or any other technology-related field, or MBA, or strong relevant work experience. Experience: Minimum of 2+ years of relevant work experience with product management, strategy consulting, data analysis, data visualization, or data science focus in a fast-paced, complex business setting Skills: Strong acumen for number crunching Ability to conduct complex data analysis using Excel, Alteryx or other data analytics software Effectively communicate complex data challenges in English with product leaders and commercial / client-facing teams Ability to effectively explain her/his analysis and defend the thesis Can create timelines / workplan for their workstreams and provide supervisor with visibility to status of key initiatives Must be result-driven, be an analytical and creative thinker, be self-motivated and proactive, be highly organized and demonstrated ability to stay calm and composed in a fast-moving environment High attention-to-detail and uncompromising attitude towards delivering high-quality outputs Entrepreneurial spirit, innovative mind-set, willing to try new things, think outside the box, test and learn attitude Experience creating PowerPoint slides for senior management audience (e.g. senior managers and directors) Must be able to work out of the Gurgaon office at least 2 days a week Preferred Skills: (not mandatory) Masters in Business Administration or Masters in a technology-related field Strong experience in the development of data preparation and analytical tools using Alteryx Experience working with data visualization dashboards using Tableau or other data visualization engines, including the definition and implementation of calculation methodologies in attention to basic statistics and business concepts

Title: Senior Manager, Data Science Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain Company and take NPS Prism into the future. Role Overview: We are seeking a hands-on Senior Manager, Data Scientist to lead a talented team of data scientists and analysts, drive advanced analytics projects, and implement machine learning models to solve complex business challenges. You will play a pivotal role in shaping the data science strategy, managing large-scale data-driven projects, and fostering a culture of collaboration and innovation within the team. This role requires a strong mix of leadership, technical expertise, and strategic thinking. As a Senior Manager, Data Scientist, you will also act as a thought leader, driving continuous improvement in analytics methodologies and fostering partnerships across the organization. Key Responsibilities: Leadership Management: Lead and mentor a high-performing team of data scientists, analysts, and data engineers. Set strategic direction for the data science function, aligning with organizational goals. Drive recruitment, team development, and performance management within the data science team. Foster a collaborative, innovative, and results-driven team culture. Project Management: Oversee end-to-end data science projects from conception through implementation, including scoping, resource management, and delivery. Work cross-functionally with engineering, product, and business teams to identify data science use cases that solve key business problems. Ensure project timelines and deliverables are met with high quality. Technical Expertise: Design, develop, and deploy predictive models, machine learning algorithms, and AI-based solutions to drive business insights and automation. Spearhead the development of autonomous AI agents that adapt, learn, and make decisions in dynamic environments, leveraging reinforcement learning, LLMs, and multi-agent systems. Architect and optimize agent-based AI frameworks to enhance automation, decision-making, and operational efficiency, collaborating with engineering teams to integrate cutting-edge AI research into real-world applications. Analyze large, complex data sets using statistical and machine learning techniques. Collaborate with engineering and data teams to ensure the scalability, reliability, and performance of models in production environments. Identify and apply the latest tools, techniques, and best practices in data science and AI. Stakeholder Engagement: Partner with senior leadership, product teams, and key stakeholders to understand business needs and provide actionable insights. Communicate technical concepts and results clearly to both technical and non-technical audiences. Present findings, insights, and recommendations to senior executives and decision-makers. Innovation Strategy: Drive continuous improvement in analytics methodologies and data science processes. Stay current with industry trends, emerging technologies, and best practices in AI, ML, and data analytics. Lead initiatives to implement new technologies and methodologies that enhance the company s analytics capabilities. Qualifications: Education: Bachelors degree in computer science, Data Science, Statistics, Mathematics, or a related field. A Masters degree or PhD is highly preferred. Experience: 12+ years of experience in data science, analytics, or related fields, with at least 5 years in a management or leadership role. Proven experience in building and deploying machine learning models and advanced analytics solutions in production environments. Strong background in programming languages such as Python, R, or Scala. Experience with big data platforms such as Hadoop, Spark, and cloud platforms (AWS, GCP, or Azure). Skills: Strong understanding of machine learning, deep learning, and AI techniques and their application to real-world problems. Excellent analytical and problem-solving skills, with a focus on translating business requirements into technical solutions. Demonstrated leadership skills with the ability to build, manage, and inspire a high-performing team. Exceptional communication skills, with the ability to convey complex ideas to diverse audiences. Ability to work in a fast-paced, dynamic environment with competing priorities. Strong understanding of GenAI concepts and architectures knowledge of using it for different use cases. Good understanding and experience of Uplift models to measure impact of a treatment Experience with multiple data science model techniques to create POCs with different models to measure performance Preferred Qualifications: Bachelors or Master s degree in computer science, Engineering, or a related field. Experience with machine learning models and tools Strong, proven track record solving complex business problems with machine learning within a fast-paced business Formal or informal experience managing and developing a team focused on developing machine learning solutions Strong Understanding and hands-on experience into Text Analytics, NLP, and large language model deployments Experience into concepts of Topic Modelling and Sentiment Analysis will be preferred candidate Experience in solving Text Analytics/NLP/machine learning problems with modern machine learning software stack (Python, Tensorflow, Pytorch, Spark) as well as modern machine learning algorithm stack (Transformers, Graph Neural Networks, boosted decision trees, GenAI, statistical inference)

NPS Prism Senior SQL Database Administrator (DBA) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary We are seeking an experienced Senior SQL Database Administrator (DBA) to lead and manage our database infrastructure. The ideal candidate will ensure the security, integrity, and performance of our databases while implementing best practices for data management, backup, and recovery. They will also mentor junior DBAs and play a strategic role in optimizing database operations. Key Responsibilities: Design, install, configure, and maintain SQL Server databases to support business applications. Monitor database performance, implement tuning improvements, and optimize SQL queries. Develop and manage database security, ensuring data integrity and compliance with industry standards. Perform regular database backups, recovery testing, and disaster recovery planning. Automate database processes and implement monitoring tools for proactive issue resolution. Troubleshoot database-related issues and provide timely resolutions. Collaborate with developers and IT teams to optimize database performance and scalability. Implement and maintain high availability (HA) and disaster recovery (DR) solutions. Maintain detailed documentation of database configurations, procedures, and policies. Stay updated with the latest advancements in database technologies and best practices. Mentor and guide junior database administrators, fostering a culture of continuous learning and improvement. Participate in strategic planning for database infrastructure improvements and scalability. Requirements: Education: Bachelors degree in computer science, information technology, or a related field. Experience: 7+ years of experience as an SQL Database Administrator. Skills: Expertise in SQL Server (2016/2019/2022) and Azure SQL. Strong proficiency in T-SQL, stored procedures, indexing, and query optimization. Knowledge of backup and recovery strategies, high availability solutions (Always On, Mirroring, Replication). Strong analytical, troubleshooting, and problem-solving skills. Excellent communication, leadership, and teamwork abilities. Preferred Skills: Familiarity with cloud database services (Azure, AWS RDS) is preferred. Experience with SSIS, SSRS, and SSAS is a plus. Experience with Databricks SQL Warehousing is a plus Experience with DB Migration is a plus, specially from one cloud to another

NPS Prism Title: Full Stack Senior Software Engineer Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. We are seeking a Senior Full Stack Software Engineer to join our dynamic team. As a Senior Full Stack Software Engineer, you will be responsible for designing, developing, and executing automated test frameworks to ensure the reliability, scalability, and performance of our software products. You will collaborate closely with developers, product managers, and other stakeholders to drive high-quality software releases. Key Responsibilities: Develop and maintain modern web applications using React.js, C#, and .NET 8. Design, build, and optimize RESTful APIs and microservices to support front-end applications. Implement responsive UI components using React, TypeScript, and state management using react hooks (useState and useContext). Collaborate with UX/UI designers to create engaging and accessible user interfaces. Ensure scalability, security, and performance of applications through best coding and architectural practices. Utilize CI/CD pipelines to automate deployments and improve development workflows. Write unit, integration, and automated tests for both front-end and back-end components. Collaborate in an Agile environment with cross-functional teams, including DevOps, Product, and QA. Stay up to date with the latest technologies and recommend improvements to enhance system performance. Required Qualifications & Skills: Education: Bachelors degree in computer science, information technology, or a related field. Experience: Minimum 4 to maximum 6 years with atleast 2 years of react.js framework in typescript language and 2 years in c# language Skills: Proficiency in .Net 8 Web API with C#, including middleware, dependency injection and Entity Framework. Proficiency in React.js, typescript, including hooks, context API, and functional component lifecycle. Experience with front-end state management using react hooks. Hands-on experience with Azure, AWS, or Google Cloud for cloud-based applications. Knowledge of Docker and Kubernetes for containerized deployments. Proficiency in version control systems (Git, GitHub, GitLab, or Bitbucket). Nice to have skills Experience with react-hook-form, zod or okta-react libraries

NPS Prism Title: Technical Support, Associate (Based in Gurugram, India) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. Key Responsibilities: Troubleshooting techniques for AWS, Azure, Tableau Cloud and Server platforms, as well as SQL databases best practices for reviewing logs and identifying potential issues. Experience reviewing logs and identifying potential issues in these platforms and databases. Experience reviewing browser network and console logs. Familiarity with common technical terminology and concepts Experience with ticketing systems and other tools for tracking technical issues. Creating comprehensive documentation and reports for technical issues and resolutions Understanding of security protocols and best practices for securing data and systems Ability to work collaboratively with cross-functional teams to resolve technical issues and implement solutions. Required Qualifications, Experience & Skills: Education: Bachelors degree in any field or specialization. Experience: 4 to 6 years of experience in technical support (logs), preferably in a cloud-based environment Skills: Experience using ticketing systems (Zendesk preferred) to manage and track technical issues. Excellent English communication skills, with the ability to explain technical concepts to non-technical stakeholders. Knowledge of cloud computing architectures and deployment models Nice to have skills: Experience working in Tableau Cloud Server or Azure Cloud Experience in debugging Azure (basic understanding of DevOps)

NPS Prism Title: Full Stack Software Engineer Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. We are seeking a Full Stack Software Engineer to join our dynamic team. As a Full Stack Software Engineer, you will be responsible for designing, developing, and executing automated test frameworks to ensure the reliability, scalability, and performance of our software products. You will collaborate closely with developers, product managers, and other stakeholders to drive high-quality software releases. Key Responsibilities: Develop and maintain modern web applications using React.js, C#, and .NET 8. Design, build, and optimize RESTful APIs and microservices to support front-end applications. Implement responsive UI components using React, TypeScript, and state management using react hooks (useState and useContext). Collaborate with UX/UI designers to create engaging and accessible user interfaces. Ensure scalability, security, and performance of applications through best coding and architectural practices. Utilize CI/CD pipelines to automate deployments and improve development workflows. Write unit, integration, and automated tests for both front-end and back-end components. Collaborate in an Agile environment with cross-functional teams, including DevOps, Product, and QA. Stay up to date with the latest technologies and recommend improvements to enhance system performance. Required Qualifications, Experience & Skills: Education: Bachelors degree in computer science, information technology, or a related field. Experience: Minimum 1 to maximum 4 years with atleast 1 year in React.js framework in typescript language and atleast 1 year in c# language Skills: Proficiency in .Net 8 Web API with C#, including middleware, dependency injection and Entity Framework. Proficiency in React.js, typescript, including hooks, context API, and functional component lifecycle. Experience with front-end state management using react hooks. Hands-on experience with Azure, AWS, or Google Cloud for cloud-based applications. Knowledge of Docker and Kubernetes for containerized deployments. Proficiency in version control systems (Git, GitHub, GitLab, or Bitbucket). Nice to have skills: Experience with react-hook-form, zod or okta-react libraries