NPS Prism

NPS Prism Title: Senior Specialist, Insights and Strategy Delivery Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: In this role you will be a member of the client facing Commercial NPS Prism team. You will be responsible for working with the Commercial team, Product team and Bain case teams and Partners to support Prism sales conversations and pipeline objectives, support our clients in adopting Prism, and manage operational elements of the Prism commercial process. Successful candidates will have the ability to thrive in a fast-paced, dynamic environment and be comfortable balancing on a variety of asks and workstreams in parallel. Key drivers to success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating all materials and running operational aspects of the Prism customer success and sales. Key Responsibilities: Support customer success and adoption efforts for the region Analyze large datasets and drive the story building of CX insights for clients Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism Participate in client conversations with CEM(s) in region to deliver insights and support clients in use of the tool Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM(s) Support Prism commercial processes and sales conversations in conjunction with the Prism and Partner region team Develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism With CEM(s), support case teams needs to leverage select Prism insights in CD processes that provide opportunities to highlight Prism Manage the tracking and updating of the pipeline to ensure visibility and highlight progress Required Qualifications, Experience & Skills Education: Bachelor’s degree in computer science, engineering, business, or any other technology-related field, or MBA, or strong relevant work experience Experience: 4+ years of experience in consulting, market research, customer insights, data analytics teams or data-heavy client facing roles Skills: Outstanding client service skills: responsive, proactive, empathetic and detail-oriented Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results Demonstrated ability to derive insights from complex data Attention to detail and top-notch delivery standards for clients Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities Strong communications skills and proven track record of collaborating across teams and organizations Preferred Qualifications: Irrespective of an individual’s specific background, the successful candidate will be: Collaborative – someone who knows how to work with and through others to drive results and make change happen, as well is customer service orientated Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; “roll up the sleeves” type of attitude Bright – both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, “real-world” sense of what is actually “do-able”. Possesses an affinity for data-driven insights to make decisions, and able to harness knowledge and expertise of the best content to support the Practice Articulate and compelling in his/her oral and written communication skills; engaging and concise – with interpersonal “presence”; adaptable across executive, technical and Bain audiences Energetic, with drive, enthusiasm, and natural skills in relationship development; well-connected, with an extensive network of potentially relevant relationships Inspirational Leadership - track record of managing high-performing, service-oriented team members, motivating and developing colleagues above and below their own tenure A great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work Powered by JazzHR 2nAUegFybi Show more Show less

NPS Prism Title: Senior Specialist, Insights and Strategy Delivery Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: In this role you will be a member of the client facing Commercial NPS Prism team. You will be responsible for working with the Commercial team, Product team and Bain case teams and Partners to support Prism sales conversations and pipeline objectives, support our clients in adopting Prism, and manage operational elements of the Prism commercial process. Successful candidates will have the ability to thrive in a fast-paced, dynamic environment and be comfortable balancing on a variety of asks and workstreams in parallel. Key drivers to success in this position are becoming an expert on Prism product knowledge, competitive CX insights, and attention to detail in creating all materials and running operational aspects of the Prism customer success and sales. Key Responsibilities: Support customer success and adoption efforts for the region Analyze large datasets and drive the story building of CX insights for clients Develop CX insights and materials that bring those stories to life for clients to showcase the value of Prism Participate in client conversations with CEM(s) in region to deliver insights and support clients in use of the tool Support client training and adoption needs in conjunctions with the CEM(s) including developing training materials and delivering training as needed Execute bespoke cuts of Prism data as requested by the clients and approved by the region CEM(s) Support Prism commercial processes and sales conversations in conjunction with the Prism and Partner region team Develop CX insights and materials that bring those stories to life for prospective Prism clients to showcase the value of Prism With CEM(s), support case teams needs to leverage select Prism insights in CD processes that provide opportunities to highlight Prism Manage the tracking and updating of the pipeline to ensure visibility and highlight progress Required Qualifications, Experience & Skills Education: Bachelor s degree in computer science, engineering, business, or any other technology-related field, or MBA, or strong relevant work experience. Experience: 4+ years of experience in consulting, market research, customer insights, data analytics teams or data-heavy client facing roles Skills: Outstanding client service skills: responsive, proactive, empathetic and detail-oriented Strong interest in customer experience, loyalty analytics and applying strategic marketing to drive business results Demonstrated ability to derive insights from complex data Attention to detail and top-notch delivery standards for clients Thrives in an entrepreneurial environment: you are proactive, a self-starter, and adaptive and can handle changing priorities Strong communications skills and proven track record of collaborating across teams and organizations Preferred Qualifications: Irrespective of an individual s specific background, the successful candidate will be: Collaborative someone who knows how to work with and through others to drive results and make change happen, as well is customer service orientated Entrepreneurial, proactive, and productive - someone who knows how to prioritize what needs to be done and rallies colleagues to get things accomplished; roll up the sleeves type of attitude Bright both insightful and creative, with strong problem-solving skills and pragmatic, with a practical, real-world sense of what is actually do-able . Possesses an affinity for data-driven insights to make decisions, and able to harness knowledge and expertise of the best content to support the Practice Articulate and compelling in his/her oral and written communication skills; engaging and concise with interpersonal presence ; adaptable across executive, technical and Bain audiences Energetic, with drive, enthusiasm, and natural skills in relationship development; well-connected, with an extensive network of potentially relevant relationships Inspirational Leadership - track record of managing high-performing, service-oriented team members, motivating and developing colleagues above and below their own tenure A great colleague and teammate - passionate about the task at hand and fun to be around; someone with whom Bainies and clients go out of their way to work.

Associate, Product Operations, NPS Prism Title: Associate, Product Operations Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. Key Responsibilities: Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices. Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines Analyze the data using tools like SQL, Alteryx, and Databricks. Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification Respond to onshore team/client questions around the data and insights Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients Required Qualifications, Experience & Skills: Education: Required: Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research. Experience 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations Technical Skills Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization Proven experience using Alteryx for data prep, transformation, and validation at scale. Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data. Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks Other Skills: Proactive problem-solver with a strong sense of ownership and attention to detail. Experience mentoring junior team members and contributing to collaborative team culture Excellent interpersonal, written, and verbal communication skills Comfort working in a hybrid or remote environment with distributed teams. Demonstrates resilience and adaptability in navigating change and feedback. Consistently seeks feedback and iterates to improve performance and team outcomes.

Associate, Product Operations,NPS Prism Title: Associate, Product Operations Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. Key Responsibilities: Independently owns the workstreams assigned to the individual and develops client ready visualization dashboards using tools like Tableau with minimum guidance Works with multiple stakeholders, across instruments and workstreams to provide expertise in data management Provides structured support to junior team members, including helping them understand tools, logic flows, and standard work practices Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are well documented and across service lines Analyze the data using tools like SQL, Alteryx, and Databricks Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification Respond to onshore team/client questions around the data and insights Translates complex technical concepts such as screener logics, dashboard workflows, and research methodologies into clear explanations for internal teams and client facing discussions Provide ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients Required Qualifications, Experience & Skills: Education: Required: Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university Preferred: Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research Experience 2+ years of experience in areas related to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations Technical Skills Extensive hands-on experience with Tableau, with strong command of dashboard design, interactivity, and performance optimization Proven experience using Alteryx for data prep, transformation, and validation at scale Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data Comfort with SQL and Python (preferred), especially for data manipulation, automation, or analytics tasks Other Skills: Proactive problem-solver with a strong sense of ownership and attention to detail Experience mentoring junior team members and contributing to collaborative team culture Excellent interpersonal, written, and verbal communication skills Comfort working in a hybrid or remote environment with distributed teams Demonstrates resilience and adaptability in navigating change and feedback Consistently seeks feedback and iterates to improve performance and team outcomes Powered by JazzHR e13WpNNOGf Show more Show less

NPS Prism Title: Data Scientist Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. Essential Functions: Collaborate with Data Engineering, Product and Technology teams on further building analytics architecture An experienced data scientist works to examine, interpret, and collect large sets of data. In this role, your responsibilities include extracting and processing information to find patterns and trends, using technology to analyze data, and creating a machine-learning algorithm or predictive model for data analysis Other duties include proposing strategies and solutions based on the information you derived from a data set, using ensemble modeling to combine models, automating processes to collect data, discovering valuable data sources, and using data visualization techniques to present information Collaborate with product development and engineering teams Create and manage prediction models to generate outputs contributing to marketing insights Construct data products for use by various teams in the business Key Responsibilities: Write clean, efficient, and optimized Python code for ETL, data processing, modeling, analysis, and exception handling Develop and implement machine learning models such as regression, decision trees, and random forests to solve business problems Utilize version control systems like GitHub for code collaboration and project management Work on end-to-end data science projects, including data preprocessing, feature engineering, and model evaluation Collaborate with cross-functional teams to identify and address data-related challenges Leverage cloud platforms like AWS or Azure for deploying machine learning models and data pipelines (preferred but not mandatory) Explore and experiment with Large Language Models (LLMs) and Generative AI solutions as needed Key Requirements: Experience: 1.5 to 2 years of hands-on experience in data science or a related role Python Expertise: Strong coding skills with a focus on logical thinking, efficiency, and optimization. Strong understanding and experience in Object-Oriented Programming (OOP) principles and practices. Proficient in designing and implementing classes, objects, and methods in an OOP language Machine Learning: Proficient in building and evaluating models, especially regression, decision trees, and random forests Version Control: Familiarity with GitHub or other version control systems is a plus Cloud Exposure (Preferred): Hands-on experience with AWS or Azure for deploying and managing ML workloads Gen AI/ LLM Knowledge (Good to Have): Basic understanding or exposure to generative AI and large language models and prompt engineering Required Qualifications, Experience & Skills Education Bachelor’s or Master’s degree in Computer Science, Data Science, Mathematics, Statistics, or a related field Experience 1.5-2 years' experience in a data science role Skills Proficiency with programming using Python Proficiency with SQL and relational databases Strong analytical skills and a desire to solve complex problems with data Experience with data visualization and effectively presenting data and insights Strong analytical and problem-solving skills A proactive attitude and willingness to learn and adapt to new tools and technologies Preferred Qualifications: Cloud Exposure: Hands-on experience with AWS or Azure for deploying and managing ML workloads Gen AI/ LLM Knowledge: Basic understanding or exposure to generative AI and large language models and prompt engineering Powered by JazzHR n0lqiVT8gT

NPS Prism Title: Analyst, Commercial Operations, NPS Prism Please don't apply if you have applied in the last 6 months* Reports to: Senior Associate (in Prism India Hub) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past two years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build Bain’s largest startup and take NPS Prism into the future. Associates on the Prism India Hub Commercial Operations team will work closely with Commercial Operations Senior Associates, Commercial Engagement Managers, and other leaders of the Commercial team to serve our highest-priority clients. Essential Functions: Work on multiple parallel workstreams across NPS Prism instruments Create dynamic and engaging presentations, analyzing insights and Prism data to bring the value of Prism to life for our clients Undertake analytics on Prism data for products across industries to guide the creation of insights for our clients Understand business objectives and ensure that they are being met by the current deliverables Provide research across industries to enable design of NPS Prism instruments Qualifications: Education and Work Experience: Candidate should be a Graduate from top-tier College with strong academic records and 6-24 months of relevant full time work experience only Knowledge, Skills and Abilities Required: Should possess exceptional skills in Microsoft Excel and PowerPoint oCandidates should possess excellent analytical, communication, problem solving and team player skills oAbility to handle multiple tasks and work under pressure oKnowledge in any of the tools such as Alteryx, tableau, SQL is a plus Powered by JazzHR wmorpMTxsl

NPS Prism Title: Senior Data Scientist, NPS Prism Last updated: June 2025 Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. Key Responsibilities: Act as a mentor, guiding and coaching junior Data Scientists in technical and storytelling aspects Lead the development, deployment, and adoption of open source LLM models to do text classification, building sentiment models Lead the development, deployment, and adoption of causal inference models to measure marketing campaigns, optimizing investments across short and long-term business objectives Collaborate with Data Engineering, Product and Technology teams on further build out of analytics architecture Take ownership of end-to-end projects, operating where there's a high degree of ambiguity, and delivering results within ambitious timelines Translate insights into relevant business recommendations, anticipating the needs of business stakeholders Research prior work to inform and develop models and algorithms and quantify appropriate metrics & targets Required Qualifications, Experience & Skills Education Bachelor's degree in computer science or Equivalent experience Experience 6 to 10 years Data Science experience covering ML, DL and GenAI 2+ years of experience building end-to-end data science applications using dash, Flask, Streamlit and Django etc. (Preferred) Skills Experience with building end-to-end data science applications Experience with NLP and LLMfine tuning Experience with cultural transformation to CI/CD and MLOps Experience with Azure MLOps or other SDLC tools Experience with Agile methodologies Experience building applications using fast APIs Experience in a start-up, fast-growth, rapid-change environment Must be self-motivated, dedicated to quality and must always strive to “do the right thing” Preferred Qualifications: Experience with HTML, CSS, JavaScript, version control using Git Experience with Containers and Kubernetes Experience with TensorFlow, Pytorch etc Powered by JazzHR yPQ1ufIEcf

NPS Prism Title: Data Engineer Location: India (Hybrid) Experience: 3–6 Years Employment Type: Full-time Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: We are seeking a highly skilled and experienced Data Engineer to join our team. The ideal candidate will have strong expertise in Python, SQL and PySpark, with proven experience working on Databricks and cloud platforms such as Azure and AWS. A solid understanding of ETL tools like Python as well as basic knowledge of DevOps practices and CI/CD pipelines, will be advantageous. This is a unique opportunity to work in a dynamic and fast-paced environment to design and implement robust data solutions for scalable business needs. Working with Git and versioning. Key Responsibilities: Data Pipeline Development: Design, build, and optimize ETL/ELT workflows using tools like Databricks, SQL, Python/pyspark & Alteryx (Good to have) Develop and maintain robust, scalable, and efficient data pipelines for processing large datasets. from source to emerging data Cloud Data Engineering: Work on cloud platforms (Azure, AWS) to build and manage data lakes, data warehouses, and scalable data architectures Utilize cloud services like Azure Data Factory, AWS Glue, orfor data processing and orchestration Databricks and Big Data Solutions: Use Databricks for big data processing, analytics, and real-time data processing Leverage Apache Spark for distributed computing and handling complex data transformations Data Management: Create and manage SQL-based data solutions, ensuring high availability, scalability, and performance Develop and enforce data quality checks and validation mechanisms Collaboration and Stakeholder Engagement: Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to deliver impactful data solutions Understand business requirements and translate them into technical solutions DevOps and CI/CD: Leverage CI/CD pipelines to streamline development, testing, and deployment of data engineering workflows Work with DevOps tools like Git, Jenkins, or Azure DevOps for version control and automation Documentation and Optimization: Maintain clear documentation for data workflows, pipelines, and processes Optimize data systems for performance, scalability, and cost-efficiency Required Qualifications, Experience And Skills Educational Qualifications: Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a related field Experience: 3–6 years of experience in Data Engineering or related roles Hands-on experience with big data processing frameworks, data lakes, and cloud-native services Skills: Core Skills: Proficiency in Python, SQL, and PySpark for data processing and manipulation Proven experience in Databricks and Apache Spark Expertise in working with cloud platforms like Azure, AWS Sound knowledge of ETL processes and tools like Alteryx. (Good to have) Data Engineering Expertise: Leveraging data lakes, data warehouses, and data pipelines Data Pipeline – Build a Data Pipeline from scratch Strong understanding of distributed systems and big data technologies DevOps and CI/CD: Basic understanding of DevOps principles and familiarity with CI/CD pipelines Hands-on experience with tools like Git, Jenkins, or Azure DevOps Additional Skills: Familiarity with data visualization tools like Power BI, Tableau, or similar is a plus Knowledge of streaming technologies such as Kafka or Event Hubs is desirable Strong problem-solving skills and a knack for optimizing data solutions Excellent communication (oral and written) skills Powered by JazzHR ZD9SyGoN0u

We are seeking a highly skilled and experienced Data Engineer to join our team. The ideal candidate will have strong expertise in Python, SQL and PySpark, with proven experience working on Databricks and cloud platforms such as Azure and AWS. A solid understanding of ETL tools like Python as well as basic knowledge of DevOps practices and CI/CD pipelines, will be advantageous. This is a unique opportunity to work in a dynamic and fast-paced environment to design and implement robust data solutions for scalable business needs. Working with Git and versioning. Key Responsibilities: Data Pipeline Development: Design, build, and optimize ETL/ELT workflows using tools like Databricks, SQL, Python/pyspark & Alteryx (Good to have). Develop and maintain robust, scalable, and efficient data pipelines for processing large datasets. from source to emerging data. Cloud Data Engineering: Work on cloud platforms (Azure, AWS) to build and manage data lakes, data warehouses, and scalable data architectures. Utilize cloud services like Azure Data Factory, AWS Glue, or for data processing and orchestration. Databricks and Big Data Solutions: Use Databricks for big data processing, analytics, and real-time data processing. Leverage Apache Spark for distributed computing and handling complex data transformations. Data Management: Create and manage SQL-based data solutions, ensuring high availability, scalability, and performance. Develop and enforce data quality checks and validation mechanisms. Collaboration and Stakeholder Engagement: Collaborate with cross-functional teams, including data scientists, analysts, and business stakeholders, to deliver impactful data solutions. Understand business requirements and translate them into technical solutions. DevOps and CI/CD: Leverage CI/CD pipelines to streamline development, testing, and deployment of data engineering workflows. Work with DevOps tools like Git, Jenkins, or Azure DevOps for version control and automation. Documentation and Optimization: Maintain clear documentation for data workflows, pipelines, and processes. Optimize data systems for performance, scalability, and cost-efficiency Required Qualifications, Experience and Skills Educational Qualifications: Bachelor s or Master s degree in Computer Science, Information Technology, Engineering, or a related field. Experience: 3 6 years of experience in Data Engineering or related roles. Hands-on experience with big data processing frameworks, data lakes, and cloud-native services. Skills: Core Skills: Proficiency in Python, SQL, and PySpark for data processing and manipulation. Proven experience in Databricks and Apache Spark. Expertise in working with cloud platforms like Azure, AWS. Sound knowledge of ETL processes and tools like Alteryx. (Good to have) Data Engineering Expertise: Leveraging data lakes, data warehouses, and data pipelines. Data Pipeline Build a Data Pipeline from scratch Strong understanding of distributed systems and big data technologies. DevOps and CI/CD: Basic understanding of DevOps principles and familiarity with CI/CD pipelines. Hands-on experience with tools like Git, Jenkins, or Azure DevOps. Additional Skills: Familiarity with data visualization tools like Power BI, Tableau, or similar is a plus. Knowledge of streaming technologies such as Kafka or Event Hubs is desirable. Strong problem-solving skills and a knack for optimizing data solutions. Excellent communication (oral and written) skills

As an Analyst in Commercial Operations at NPS Prism, you will play a crucial role in leveraging the market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism empowers its customers with actionable insights and analysis that drive the creation of impactful customer experiences. With a foundation built on robust sampling, research, and analytical methodology, you will enable customers to assess their performance against competitors across various touchpoints of the customer journey. Your responsibilities will include working on multiple parallel workstreams within NPS Prism instruments, developing dynamic presentations that showcase insights from Prism data, and conducting analytics to support the creation of strategic insights for clients from diverse industries. By understanding and aligning with business objectives, you will ensure that deliverables meet the desired outcomes and contribute to the continuous enhancement of NPS Prism instruments through industry research. To excel in this role, you are expected to be a graduate from a reputed institution with a solid academic background and possess 6-24 months of relevant full-time work experience. Proficiency in Microsoft Excel and PowerPoint is essential, along with excellent analytical, communication, problem-solving, and teamwork skills. The ability to manage multiple tasks effectively under pressure is a key requirement, and familiarity with tools like Alteryx, Tableau, or SQL would be advantageous. Joining the Commercial Operations team at NPS Prism presents a unique opportunity to be part of a dynamic environment that values diversity, inclusion, and collaboration. As we transition from a consulting-led to a technology-led business, your contribution will be instrumental in driving the growth and success of NPS Prism as we continue to empower our clients with innovative solutions and unparalleled customer experiences.,

Title : Senior Data Scientist Location : Gurgaon (Hybrid mode 2 days working from office and 3 days working from home every week) Company Profile NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS, and on every step of the customer journey. With NPS Prism you can see where youre strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result : Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the worlds best places to work. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. Key Responsibilities Act as a mentor, guiding and coaching junior Data Scientists in technical and storytelling aspects. Lead the development, deployment, and adoption of open source LLM models to do text classification, building sentiment models. Lead the development, deployment, and adoption of causal inference models to measure marketing campaigns, optimizing investments across short and longterm business objectives. Collaborate with Data Engineering, Product and Technology teams on further build out of analytics architecture. Take ownership of end-to-end projects, operating where there's a high degree of ambiguity, and delivering results within ambitious timelines Translate insights into relevant business recommendations, anticipating the needs of business stakeholders. Research prior work to inform and develop models and algorithms and quantify appropriate metrics & targets Education Required Qualifications, Experience & Skills : Bachelor's degree in computer science or Equivalent experience Experience 6 to 10 years Data Science experience covering ML, DL and GenAI 2+ years of experience building end-to-end data science applications using dash, Flask, Streamlit and Django etc. (Preferred) Skills Experience with building end-to-end data science applications Experience with NLP and LLM fine tuning Experience with cultural transformation to CI/CD and MLOps Experience with Azure MLOps or other SDLC tools Experience with Agile methodologies Experience building applications using fast APIs. Experience in a start-up, fast-growth, rapid-change environment Must be self-motivated, dedicated to quality and must always strive to do the right thing Preferred Qualifications Experience with HTML, CSS, JavaScript, version control using Git. Experience with Containers and Kubernetes Experience with TensorFlow, Pytorch etc. (ref:hirist.tech)

NPS Prism Title: Quality Engineer – Software Development Engineer in Test (SDET) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary: NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business. Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase. This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future. We are seeking a Quality Engineering (QE) Software Development Engineer in Test (SDET) to join our dynamic team. As a QE SDET, you will be responsible for designing, developing, and executing automated test frameworks to ensure the reliability, scalability, and performance of our software products. You will collaborate closely with developers, product managers, and other stakeholders to drive high-quality software releases. Key Responsibilities: Reading logs to analyse the root cause of the issue Design, develop, and maintain automated test frameworks, scripts, and tools to improve test coverage and efficiency. Develop and execute unit, integration, functional, performance, and regression tests to ensure product quality. Collaborate with software engineers to integrate test automation into CI/CD pipelines . Identify, document, and track defects, ensuring timely resolution through collaboration with development teams. Perform code reviews, API testing, end to end testing, and white-box testing to improve product stability and reliability. Continuously enhance and improve test strategies, tools, and best practices in software testing. TEST CASE CREATION Work closely with DevOps and SRE teams to improve test environments and deployment processes. Participate in design and architecture discussion s, ensuring testability and quality are considered from the beginning. Monitor and analyze test results, providing reports and insights to improve software performance and reliability. Required Qualifications, Experience & Skills Education: Bachelor’s degree in computer science, information technology, or a related field. (BCS, B.Tech, BE, BCA, etc.) Experience: min 2 year full time and max 4 years of experience in manual and automation testing (Selenium preferred) min 2 year full time and max 4 years of experience in any programming language (Java or Python are preferred) ​Skills: Profic iency in coding with languages like Java, Python, JavaScript, C#, typescript or Kotlin. Expe ri ence in automation testing using tools such as Seleni um, Appium, Cypress, Playwright, or TestNG. Hands - on experience with API te sting tools (Post man, RestAssured, SoapUI). Knowle dge of CI/CD pipelines using Jenkins, GitHub Actions, GitLab CI/CD, or similar. Experi ence with cloud environments (AWS, Azure, GCP) and containerization tools like Docker and Kubernetes. Famili arity with perfor mance testing tools such as JMeter , Gatling, or k6. Unders tanding of softw are development methodologies (Agil e, Scrum, Kanban) and QA processes. Strong analytical and problem-solving skills with the ability to debug complex issues. Prefer red Qualifications:Experi ence with AI/ML- based testing tools. Know le dge of securi ty testing practices. Expe ri ence in databa se testing with SQL and NoSQL databases. Famili arity with behavior-driven development (BDD) ​

NPS Prism Senior SQL Database Administrator (DBA) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary We are seeking an experienced Senior SQL Database Administrator (DBA) to lead and manage our database infrastructure. The ideal candidate will ensure the security, integrity, and performance of our databases while implementing best practices for data management, backup, and recovery. They will also mentor junior DBAs and play a strategic role in optimizing database operations. Key Responsibilities: Design, install, configure, and maintain SQL Server databases to support business applications. Monitor database performance, implement tuning improvements, and optimize SQL queries. Develop and manage database security, ensuring data integrity and compliance with industry standards. Perform regular database backups, recovery testing, and disaster recovery planning. Automate database processes and implement monitoring tools for proactive issue resolution. Troubleshoot database-related issues and provide timely resolutions. Collaborate with developers and IT teams to optimize database performance and scalability. Implement and maintain high availability (HA) and disaster recovery (DR) solutions. Maintain detailed documentation of database configurations, procedures, and policies. Stay updated with the latest advancements in database technologies and best practices. Mentor and guide junior database administrators, fostering a culture of continuous learning and improvement. Participate in strategic planning for database infrastructure improvements and scalability. Requirements: Education: Bachelor's degree in computer science, information technology, or a related field. Experience: 7+ years of experience as an SQL Database Administrator. Skills: Expertise in SQL Server (2016/2019/2022) and Azure SQL. Strong proficiency in T-SQL, stored procedures, indexing, and query optimization . Knowledge of backup and recovery strategies, high availability solutions (Always On, Mirroring, Replication) . Strong analytical, troubleshooting, and problem-solving skills. Excellent communication, leadership, and teamwork abilities. Preferred Skills: Familiarity with cloud database services (Azure, AWS RDS) is preferred. Experience with SSIS, SSRS, and SSAS is a plus. Experience with Databricks SQL Warehousing is a plus Experience with DB Migration is a plus, specially from one cloud to another

NPS Prism Senior SQL Database Administrator (DBA) Company Profile: NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS , and on every step of the customer journey. With NPS Prism you can see where you re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: Prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world s best places to work. We believe that diversity, inclusion, and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. Position Summary We are seeking an experienced Senior SQL Database Administrator (DBA) to lead and manage our database infrastructure. The ideal candidate will ensure the security, integrity, and performance of our databases while implementing best practices for data management, backup, and recovery. They will also mentor junior DBAs and play a strategic role in optimizing database operations. Key Responsibilities: Design, install, configure, and maintain SQL Server databases to support business applications. Monitor database performance, implement tuning improvements, and optimize SQL queries. Develop and manage database security, ensuring data integrity and compliance with industry standards. Perform regular database backups, recovery testing, and disaster recovery planning. Automate database processes and implement monitoring tools for proactive issue resolution. Troubleshoot database-related issues and provide timely resolutions. Collaborate with developers and IT teams to optimize database performance and scalability. Implement and maintain high availability (HA) and disaster recovery (DR) solutions. Maintain detailed documentation of database configurations, procedures, and policies. Stay updated with the latest advancements in database technologies and best practices. Mentor and guide junior database administrators, fostering a culture of continuous learning and improvement. Participate in strategic planning for database infrastructure improvements and scalability. Requirements: Education: Bachelors degree in computer science, information technology, or a related field. Experience: 7+ years of experience as an SQL Database Administrator. Skills: Expertise in SQL Server (2016/2019/2022) and Azure SQL. Strong proficiency in T-SQL, stored procedures, indexing, and query optimization . Knowledge of backup and recovery strategies, high availability solutions (Always On, Mirroring, Replication) . Strong analytical, troubleshooting, and problem-solving skills. Excellent communication, leadership, and teamwork abilities. Preferred Skills: Familiarity with cloud database services (Azure, AWS RDS) is preferred. Experience with SSIS, SSRS, and SSAS is a plus. Experience with Databricks SQL Warehousing is a plus Experience with DB Migration is a plus, specially from one cloud to another

You are an experienced and highly motivated Manager - Software Engineering with expertise in React JS, Java Script, Springboot, Docker, Kubernetes, ORM frameworks, .NET frameworks, C# frameworks, Modern UI libraries, MS Azure, agile development methodology, and PostgreSQL databases. Join our dynamic team at NPS Prism, a market-leading cloud-based CX benchmarking platform owned by Bain & Company, to drive technical decision-making, architectural discussions, and innovative solutions. Your key responsibilities include leading architectural discussions to ensure scalable and reliable solutions, hands-on experience in React JS for creating scalable applications, conducting code reviews, providing technical guidance, collaborating with the engineering leadership team to enhance development processes, delivering features, enhancements, and fixes with high-quality standards, and optimizing processes and tools for productivity goals. You will lead and manage globally dispersed development teams, conduct people development and management activities, maintain a solid understanding of software releases" impact on the business, ensure extensible and feature-rich products, and foster a culture of innovation and continuous improvement within the organization. Your role involves strategic planning, refining, and executing technical visions, improving internal tools and libraries, reporting work progress to the management team, managing budgets, ensuring project quality, and collaborating with cross-functional teams for product roadmaps and project plans. As an ideal candidate, you hold a bachelor's or master's degree in computer science or a related field, have over 10 years of hands-on software development experience, 3-5 years of experience in React JS, expertise in .NET, C#, Docker, Kubernetes, ORM frameworks, and PostgreSQL databases, and a strong understanding of business and capital markets. Your skills include excellent communication, problem-solving, and analytical skills, proactive attitude, and familiarity with cloud platforms and agile methodologies. Join us at NPS Prism to contribute to building scalable applications, create cutting-edge architecture, mentor teams, and collaborate with stakeholders to drive business growth and innovation.,

As a Senior Data Scientist at NPS Prism, you will play a crucial role in guiding and coaching junior Data Scientists in technical and storytelling aspects. Your expertise will be instrumental in leading the development, deployment, and adoption of open source LLM models for text classification, as well as building sentiment models. Additionally, you will spearhead the development, deployment, and adoption of causal inference models to measure marketing campaigns and optimize investments across short and long-term business objectives. Collaboration will be a key aspect of your role as you work closely with Data Engineering, Product, and Technology teams to further build out the analytics architecture. Taking ownership of end-to-end projects, you will operate in situations with a high degree of ambiguity and deliver results within ambitious timelines. Your ability to translate insights into relevant business recommendations will be essential in anticipating the needs of business stakeholders. To excel in this role, you should possess a Bachelor's degree in computer science or equivalent experience, along with 6 to 10 years of Data Science experience covering ML, DL, and GenAI. Proficiency in building end-to-end data science applications using dash, Flask, Streamlit, and Django is preferred. Experience in NLP and LLM fine-tuning, cultural transformation to CI/CD and MLOps, Azure MLOps or other SDLC tools, Agile methodologies, and building applications using fast APIs will be highly advantageous. Previous experience in a startup, fast-growth, rapid-change environment, along with self-motivation, dedication to quality, and a commitment to doing the right thing are key attributes for success in this role. Preferred qualifications include experience with HTML, CSS, JavaScript, version control using Git, Containers, Kubernetes, TensorFlow, Pytorch, and other relevant technologies. By joining NPS Prism, you will have the opportunity to be part of a dynamic team that is shaping the future of customer experiences and driving business growth to its full potential.,

You will be part of a rapidly growing team at NPS Prism, a technology-led business venture owned by Bain & Company, located in Gurugram. As a Data Scientist specializing in Large Language Models (LLMs), your role will involve developing and deploying innovative solutions to address various business challenges using cutting-edge machine learning techniques. You will collaborate with cross-functional teams to identify use cases for LLM applications and work towards building a robust analytics architecture. Staying updated with the latest advancements in LLMs and NLP will be a key part of your responsibilities, along with analyzing complex data to derive actionable insights. Your qualifications should include a Bachelor's or Master's degree in computer science, Data Science, Statistics, or a related field, along with 4+ years of experience in data science with a focus on natural language processing and LLMs. Proficiency in Python & PySpark, experience with machine learning frameworks like TensorFlow, PyTorch, and Hugging Face Transformers, as well as cloud computing platforms such as AWS, Google Cloud, Azure, are essential. Strong problem-solving skills, the ability to communicate technical concepts effectively, and experience in a fast-paced startup environment are also required. In this role, you will lead the development and deployment of LLM-based solutions, design and optimize machine learning models, mentor junior data scientists, and ensure the scalability and robustness of LLM solutions in production environments. You will be expected to take ownership of projects end-to-end, operate in ambiguous situations, and deliver results within ambitious timelines. Your contribution to code reviews and continuous improvement of ML infrastructure and practices will be crucial for the team's success. By joining NPS Prism, you will have the opportunity to work on groundbreaking projects, collaborate with talented individuals, and drive business growth to new heights. If you are a self-motivated individual with a passion for data science and a drive to excel in a challenging environment, we encourage you to apply and be part of our journey towards shaping the future of customer experience benchmarking and operational improvement.,

WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words. The result: prioritize the customer interactions that matter most. NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. WHAT YOU'LL DO • Lead and coach a team of engineering managers to build high-performing, agile delivery teams • Promote best practices in team leadership, people development, feedback, and psychological safety • Guide managers in stakeholder management, conflict resolution, and coaching their own teams • Establish and enforce consistent Agile delivery practices including two-week Scrum cycles, sprint planning, retrospectives, and backlog management • Partner cross-functionally to ensure prioritization frameworks, compliance requirements, and intake processes are effective and scalable • Drive process standardization, visibility, and maturity across teams • Help operationalize team rituals, delivery KPIs, and execution standards across squads • Support workforce planning, hiring, onboarding, and professional development strategies • Coach managers on management fundamentals, including effective communication, feedback culture, and maturity modeling • Promote a culture of continuous improvement, transparency, and cross-team alignment ABOUT YOU Required • 10+ years of experience in software or platform engineering, with at least 3 years managing managers • Strong track record of leading Agile/Scrum delivery in a cross-functional environment • Demonstrated experience building and developing high-performing teams • Proven ability to coach managers on leadership, stakeholder engagement, and feedback best practices • Strong communication skills with the ability to drive clarity, maturity, and alignment across teams and functions • Experience introducing and enforcing scalable process maturity and delivery discipline • Comfortable in a hybrid working model with 2 days/week in the Gurugram/Gurgaon office • Self-aware, humble, and growth-oriented leadership style Preferred • Familiarity with Jira and the Atlassian toolset, Databricks, Tableau, DataHub, Azure, and AI technologies • Experience supporting teams in a data platform or analytics context • Exposure to compliance, security, and vendor management • Experience introducing team maturity models, leveling frameworks, or operational maturity planning • Prior success leading through ambiguity in startup or scale-up environments • Experience measuring and using Agile metrics for continuous improvement

Conduct quality checks on verbatim responses to ensure accuracy and consistency. Review and validate data visualizations for correctness and clarity. Recreate and format charts in PowerPoint and Tableau as per requirements. Skills & Qualifications: Exceptional attention to detail Strong command of written English Comfort and confidence in reviewing and interpreting data. Preferred Qualifications: Prior experience in market research or related fields.

Product Analyst | Gurugram | Hybrid WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey. Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world. While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work. We believe that diversity, inclusion, and collaboration are key to building extraordinary teams. We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally. WHAT YOU’LL DO As a Product Analyst, you will play a key role in supporting the day-to-day operations of the Product team, contributing to the development of features, improvement of processes, and delivery of valuable insights to clients and internal stakeholders, through a commercially successful product that serves key industries across various regions. You will work closely with other team members across Product and Operations, ensuring quality, organization, and fluidity of data flows and team outputs. Your key responsibilities will include: Supporting product delivery: execute tasks related to the development and maintenance of NPS Prism instruments (e.g. test and monitor surveys, check data flows, perform initial ad-hoc analysis, review dashboards and analytical models) Preparing and validating data: support the collection, organization, quality control, and integration of data from vendors and other external sources Generating analyses and insights: perform basic descriptive analyses and assist in producing client-facing dashboards and visualizations Executing operational processes: help organize and perform recurring tasks (e.g. data updates, quality checks, calculation audits) to ensure efficiency and zero-defect outputs Maintaining documentation and version control: contribute to the recording of processes, workflows and final outputs, ensuring traceability and consistency Cross-functional collaboration: engage with adjacent teams such as Operations and Commercial to understand needs, clarify data issues, and support initiatives Driving continuous improvement: support the identification of opportunities for process automation, quality enhancements, and efficiency gains ABOUT YOU Required Bachelor’s degree in Business, Economics, Engineering, Statistics, Data Science, Social Sciences or related fields Minimum of 1 year of relevant work experience in product management, customer insights, primary market research, data visualization or analytics, and/or business consulting Strong analytical reasoning, work ethics and attention to detail Knowledge of data analysis tools such as Excel and/or SQL Proficiency in Microsoft Office package Fluency in English Strong organizational skills and ability to prioritize in a dynamic environment Proactive, curious, and eager to learn in a fast-paced setting Preferred Previous work experience (internship, trainee, or full-time) in product, analytics, BI, or market research roles Ability to work with large datasets Familiarity with data preparation, analysis, and processing tools such as Alteryx, Python, or R Knowledge of data visualization tools (e.g., Tableau, Power BI) Familiarity with survey design, programming, and fielding processes Interest in customer journeys, CX, and metrics like NPS