Analyst Commercial Operations

As an Analyst in Commercial Operations at NPS Prism, you will play a crucial role in leveraging the market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism empowers its customers with actionable insights and analysis that drive the creation of impactful customer experiences. With a foundation built on robust sampling, research, and analytical methodology, you will enable customers to assess their performance against competitors across various touchpoints of the customer journey. Your responsibilities will include working on multiple parallel workstreams within NPS Prism instruments, developing dynamic presentations that showcase insights from Prism data, and conducting analytics to support the creation of strategic insights for clients from diverse industries. By understanding and aligning with business objectives, you will ensure that deliverables meet the desired outcomes and contribute to the continuous enhancement of NPS Prism instruments through industry research. To excel in this role, you are expected to be a graduate from a reputed institution with a solid academic background and possess 6-24 months of relevant full-time work experience. Proficiency in Microsoft Excel and PowerPoint is essential, along with excellent analytical, communication, problem-solving, and teamwork skills. The ability to manage multiple tasks effectively under pressure is a key requirement, and familiarity with tools like Alteryx, Tableau, or SQL would be advantageous. Joining the Commercial Operations team at NPS Prism presents a unique opportunity to be part of a dynamic environment that values diversity, inclusion, and collaboration. As we transition from a consulting-led to a technology-led business, your contribution will be instrumental in driving the growth and success of NPS Prism as we continue to empower our clients with innovative solutions and unparalleled customer experiences.,