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Senior Customer Service Associate

5 years

0 Lacs

Gurugram Haryana India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

service support cybersecurity security chat crm drive retention saas communication

Work Mode

On-site

Job Type

Full Time

Job Description

Are you passionate about delivering top-notch customer support in the cybersecurity domain? Join Infosec Ventures as a Senior Customer Support Executive and play a key role in enhancing customer experience for our global security solutions. Responsibilities: Handle customer queries via calls, emails, and chat with professionalism and urgency Troubleshoot basic technical issues or escalate to the relevant team Maintain detailed records of interactions in CRM tools Collaborate with product and tech teams to ensure smooth resolution Drive customer satisfaction and retention through proactive support Requirements: 2–5 years of customer support experience (B2B or SaaS preferred) Excellent communication & interpersonal skills Familiarity with cybersecurity products is a strong plus Comfortable working in rotational shifts, if required Show more Show less

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