Senior Customer Service Associate

As a Senior Customer Service Associate at Reliance Retail in Jaipur, your role will involve leveraging your expertise in footwear sales and customer service to enhance customer interactions and drive satisfaction. With a strong background in customer service and proven experience in footwear sales, you will play a key role in ensuring excellent communication, guiding customers in making informed purchasing decisions, and maximizing store efficiency. **Key Responsibilities:** - Assist customers by providing exceptional service and addressing any inquiries or concerns they may have. - Utilize your expertise in footwear to guide customers in making informed purchasing decisions. - Maintain a thorough knowledge of product offerings and current promotions to enhance sales. - Handle sales operations and ensure the smooth running of store activities on a day-to-day basis. - Work closely with the team to achieve sales targets and improve the overall customer experience. - Remain updated on industry trends and incorporate new strategies to boost customer satisfaction. - Assist in store merchandising, inventory management, and the upkeep of a welcoming retail environment. - Develop positive customer relationships, increasing loyalty and boosting repeat business. **Qualifications And Skills:** - Must have a strong background in customer service, ensuring excellent communication and satisfaction. (Mandatory skill) - Proven experience in footwear sales and knowledge of the footwear retail environment is essential. (Mandatory skill) - Experience in sales operations, effectively managing daily retail activities and maximizing store efficiency. - Genuine enthusiasm for helping customers and a proactive approach to resolving their concerns. - Ability to handle customer queries and provide solutions in a timely and professional manner. - Excellent verbal and written communication skills, adaptable to a fast-paced retail environment. - Footwear experience with a deep understanding of customer preferences and market trends. (Mandatory skill) - Ability to work collaboratively in a team environment while also handling tasks independently.,