Senior Customer Service Associate

Codingal (www.codingal.com) is the global leader in online AI & coding education for kids and teens. We offer live, interactive classes led by expert Computer Science instructors, empowering students to build apps, games, websites, and AI-powered projects.

Our mission is to help kids fall in love with coding and prepare them to become future-ready creators, entrepreneurs, engineers, and scientists. With a curriculum accredited by STEM.org and aligned with the K-12 Computer Science Framework, we offer personalized learning through 1:1 and small-group classes.

As AI reshapes the world, Codingal integrates real-world AI tools like ChatGPT, machine learning, and data science into the learning journey, helping kids not just use AI but build with it.

Trusted by over 1 million students worldwide and backed by Y Combinator, Rebright Partners, and top angels, Codingal is rated 4.9/5 by students and has an NPS of 86, making it the most loved platform for coding and AI education.

We are looking for a Senior Customer Service Associate for the region to join the passionate Codingal team.

Key responsibilities:

• Provide an exceptional experience to customers
• Provide technical support to Parents and Teachers
• Provide chat, Email, and call support to customers
• Handle escalation tickets
• Schedule, reschedule, and manage student classes
• Be a relationship expert and ensure customer retention and satisfaction

Required skills:

• Proficiency in English communication and written skills is mandatory
• Proactive attitude with a focus on problem-solving and customer satisfaction
• Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus
• Positive attitude, adaptability, and eagerness to learn
• Available to work from the Office

Education:

Bachelor&aposs Degree

Perks:

• Free Lunch & Dinner
• Exposure to a fast-paced Ed-Tech startup
• Health Insurance
• PF Contribution

What we offer:

• 4.0L-4.5L fixed annual salary (+performance incentive)
• A collaborative, mission-driven team culture
• Career growth opportunities

Location: HSR Layout, Bangalore, India

Please note that this is an in-person role, with no remote option available.

You get to work with a young & smart team, including directly with the founders, who are on a mission to inspire school kids to fall in love with coding. Join us on the journey to provide coding education to every K-12 student and prepare them for the future.

Apply now!