Gmmco

Role & responsibilities Day to day follow up for customers who have Requirement of Rental machines. Visit to site and increase the coverage, customer regarding Rental sales & Used machine sales Daily 4 Nos of customer visit CRM entry, Excel report and maintaining daily lead entry Payment follow ups for Rental business/invoices Financer engagement for Used Equipment sales and DO and payment recovery Coverage for Cement, coal and OB for HEMM Co-Ordination with Operation team for on time delivery and machine readiness. TDS certificate collection respective to invoices

Position Overview : The Call Centre Operations Manager will lead and optimize GMMCOs centralized call centre, ensuring superior customer service delivery across parts, service, and equipment support functions. This role will focus on enhancing customer satisfaction, improving operational efficiency, and driving digital-first initiatives aligned with GMMCOs transformation goals. Key Responsibilities : Operational Leadership Manage day-to-day operations of inbound and outbound call centre activities. Ensure adherence to key performance metrics such as Average Handling Time (AHT), First Call Resolution (FCR), Service Level Agreements (SLAs), and Customer Satisfaction Scores (CSAT). Oversee multi-channel communication including voice, email, WhatsApp, and CRM-integrated channels. Team Management Lead a team of agents, team leaders, and support staff, ensuring consistent performance and high engagement. Coach and develop teams through regular training, mentoring, and feedback sessions. Drive a performance culture with clearly defined goals and accountability frameworks. Customer Experience (CX) Enhancement Develop call scripts, quality monitoring processes, and SOPs to ensure consistent, high-quality customer interactions. Collaborate with Sales, Service, and Product Support teams to ensure timely issue resolution and coordinated communication. Monitor customer feedback and complaints to identify trends and implement corrective actions. Process Optimization & Technology Enablement Implement CRM and contact centre technologies (IVR, call recording, chatbots, etc.) to improve productivity and experience. Drive automation and digital transformation initiatives in alignment with GMMCOs broader digital roadmap. Generate and Analyse operational reports, dashboards, and insights to support continuous improvement. Compliance & Governance Ensure data privacy, safety standards, and regulatory compliance within all call centre activities. Conduct regular audits and risk assessments to mitigate operational and reputational risks. Required Qualifications : Bachelors degree in Business, Operations, or related field; MBA preferred. 812 years of experience in managing large-scale call centre operations. Industry experience in heavy equipment, automotive, dealership, or B2B services preferred. Hands-on experience with CRM systems (Oracle), IVR tools, and contact centre software. Key Competencies : Strong leadership and team management skills Analytical mindset with data-driven decision-making Exceptional communication and interpersonal abilities Proven track record in improving customer service metrics Exposure to digital CX tools and automation platforms

Role Summary: As the Oracle CRM Product Manager for Sales & Aftermarket, you will be the strategic owner of our CRM platform, driving adoption, functionality, and continuous improvement across GMMCOs sales and aftermarket operations. You will lead cross-functional collaboration to translate business needs into CRM capabilities that enhance productivity, customer experience, and business outcomes. Key Responsibilities : Own the end-to-end Oracle CRM roadmap for Sales and Aftermarket, aligning with business strategy. Lead CRM strategy, configuration, enhancements, integrations, and upgrades. Collaborate with Sales, Service, Parts, IT, and Marketing teams to gather and prioritize CRM requirements. Ensure CRM workflows are optimized for lead management, opportunity tracking, sales pipeline, quotations, service requests, and parts orders. Drive data governance, user training, adoption, and change management initiatives. Monitor system performance, user engagement, and customer experience metrics to drive continuous improvement. Manage vendor relationships and work with Oracle and integration partners to deliver enhancements and resolve issues. Ensure CRM supports mobile enablement, customer portals, and AI/analytics integration where applicable. Required Qualifications: Minimum 10 years of experience in CRM systems, with at least 5 years of hands-on Oracle CRM experience (Sales Cloud, Service Cloud, or equivalent). Proven track record of implementing and managing CRM in a B2B environment. Strong understanding of Sales and Aftermarket processes, preferably in a dealership setting. Experience in CRM integrations with ERP systems (e.g., Oracle EBS, SAP, or others). Strong project management, stakeholder engagement, and vendor management skills. Excellent analytical, communication, and problem-solving abilities. Preferred Qualifications Prior experience in the heavy equipment, construction equipment, or automotive dealership industry. Experience with Oracle CX suite or integrations with other customer experience platforms. Understanding of digital transformation, customer lifecycle management, and service analytics.

The candidate is expected to be a part of inhouse team for SAP support and maintenance project, with enhancements and ongoing new development projects. The candidate should possess broad functional knowledge in his/her domain and good technical knowledge in the relevant SAP module. The candidate should have proven expertise in configuring and supporting SAP landscapes. Role and Responsibilities : As a Functional Consultant, will be responsible for resolving any SAP issues reported by the business users and delivering all change and enhancements as required by business users. Responsible for completing all tasks assigned by team lead and project manager. Responsible for interacting with business users for requirement gathering and providing timely updates on progress made. Required Skills and experience : In-depth functional understanding of their respective work stream. Should have implementation/support experience in MM and lean WM Should be able to verify MM configurations and validate that the system works as per the expected business processes. Good understanding of Material Master data. Well versed with the SAP SD, MM sub processes as Quotation, Sales Order, GI, Purchasing, RFQ, Contracts, Warehouse Management, IM, GR, PO approval routing workflow. Experience in working with SAP Solman is desirable. Good understanding of business processes in the manufacturing domain and SAP dealer management solutions. Ability to understand business requirements from business users, prepare functional specifications, perform configuration changes, assist technical teams (e.g. ABAP) in their work, perform system and integration testing Exposure is essential to highly customized SAP environments and working on interfaces with Non SAP systems. Very good understanding of integration of SAP modules in End to end business processes Understanding of ITIL processes and Application life cycle management. Ability to work in diverse, multicultural teams and business users. Exposure to Run SAP (Solution Manager) methodologies. Excellent communication and interpersonal skills. Well versed in English. Excellent spoken and written skills. Proactive approach to problem solving.

Construction Industry - After Market Parts sales - Filter & Fluids, Hydraulic, Undercarriage, GET, Work Tool, Repair & Rebuild. Roles & Responsibilities Develop & Implement After Market solutions Responsible for driving CI (Construction Industry) - After Market Sales revenue target. Develop Sales aids & execute marketing plans through Dealers Digital/Marketing team. Competitive analysis for major product class Inventory planning & Demand forecast for selected products Develop, execute manage & administer CI After Market sales promotional campaigns/events. PSSR, ISR, PCA Incentive Campaigns PSSR & ISR Coverage mapping Responsible for driving Sales revenue targets through PSSR/ISR Accounts PSSR/ISR Sales performance & PAR report & review Mange & Administer DPC learning for PSSR/ISR. Mange & Administer FFF & Boot camp learning for PSSR/ISR. Manage and Administer all CI-After Market Support Programs Administer & Manage CI-After Market Claim submission and periodical report out to Finance. Manage and Administer CATERPILLAR Big Rock Program Manage and Administer Customer Loyalty Program Dealer Manager - MPSE Sales Responsible for Achieving Sales revenue targets under MPSE through ISR Develop Sales aids & execute marketing plans through Dealers Digital/Marketing team. Dealer Manager - CX Planning & Execution of CX learning. CX facility assessment, monitoring & periodical review mechanism Periodical Report out Customized Report- SAP, PTOS, OLGA CI-AM Sales Performance KPI report Monitor and report on CATERPILLAR Parts Margin

We seek a proficient category manager for indirect material category to join our team at GMMCO Ltd. This includes key categories such as capex, IT, logistics, travel & stay and general and admin related expenses. As a Category Manager, you will be responsible for devising and executing category strategies, driving cost optimization, and cultivating robust supplier partnerships. The role demands a proactive and innovative approach to ensure procurement initiatives align with and support overall organizational objectives. Candidates from EPC Industry Background are preferable. Key Responsibilities: 1. Category Strategy Development: Define and implement procurement strategies for indirect categories, ensuring alignment with business objectives. Conduct market analysis to identify trends, risks, and opportunities within the assigned categories. 2. Sourcing: Identify, evaluate, and negotiate with indirect category suppliers. Create and execute RFI/RFP/RFQ in collaboration with key internal stakeholders. Perform price discovery for materials and services and identify the right price and suppliers for indirect categories. 3. Supplier Management: Lead end-to-end sourcing processes, including RFQs, supplier evaluation, selection, and contract negotiations. Develop and maintain strong relationships with key suppliers to ensure performance, innovation, and cost optimization. Monitor supplier compliance with contractual obligations and company policies. 4. Cost Optimization and Value Creation: Identify opportunities for cost reduction and value creation across indirect procurement categories. Analyze total cost of ownership (TCO) and implement strategies to achieve long-term savings. 5. Stakeholder Collaboration: Partner with internal stakeholders, including Finance, IT, HR, and Administration, to understand procurement needs and deliver tailored solutions. Act as a liaison between suppliers and internal teams to ensure seamless communication and alignment. 6. Governance and Compliance: Ensure adherence to procurement policies, regulatory requirements, and ethical standards. Drive ethical sourcing practices and sustainability initiatives within procurement functions. 7. Performance Metrics and Reporting: Develop and track key performance indicators (KPIs) to measure procurement efficiency and supplier performance. Prepare regular reports and presentations for senior management. Qualifications: Bachelors degree in engineering or technology, or a related field. A masters degree or MBA is a plus. Experience of 10+ years as a category manager for indirect material procurement in EPC / Engineering companies / Industrial product companies Professional certifications such as CPSM, CPP are advantageous. Proven experience in indirect procurement, with a focus on categories such as capex, IT, and general and admin, logistics and travel. Strong negotiation, analytical, and problem-solving skills. Proficiency in procurement software and tools. Excellent communication and stakeholder management abilities. Knowledge of market trends and best practices in indirect procurement. Key Competencies: Strategic thinking and decision-making. Ability to conduct market research consisting of both primary and secondary research. Ability to manage multiple priorities and meet deadlines. Strong interpersonal and leadership skills. Commitment to ethical sourcing and procurement practices.

We seek a proficient category manager for Mechanical components, parts and accessories category to join our team at GMMCO Ltd. As a category manager, you will be responsible for strategizing, sourcing, and managing the procurement of essential parts and mechanical components. This role involves optimizing supplier relationships, ensuring cost efficiency, and delivering high-quality products on time to meet organizational objectives. Candidates having experience in Procurement (Mechanical) in EPC Industry are preferrable. Key Responsibilities : 1. Category Strategy Development : Develop and implement procurement strategies for Mechanical components, parts and accessories. Conduct market analysis to identify trends, risks, and opportunities within the category. Align category strategies with organizational goals and objectives. 2. Sourcing: Identify, evaluate, and negotiate with mechanical components, parts and accessories suppliers. Create and execute RFI/RFP/RFQ in collaboration with key internal stakeholders. Perform price discovery for materials and services and identify the right price and suppliers for mechanical components, parts & accessories. 3. Supplier Management : Build strong relationships with suppliers to ensure quality, reliability, and cost efficiency. Conduct supplier audits and performance reviews to maintain high standards. 4. Cost Optimization : Deploy zero-based costing (ZBC) and should-cost based approaches to thoroughly evaluate and justify procurement costs, ensuring optimal budget utilization. Negotiate contracts, pricing, and terms with suppliers to achieve cost savings. Analyze procurement data to identify cost-saving opportunities and improve efficiency. Monitor and manage category budgets on a quarterly basis. 5. Stakeholder Collaboration : Work closely with internal teams, including engineering, operations, and quality, to understand procurement needs. Collaborating with various teams, like marketing, sales and operations, to identify and implement new products and services. Work along with engineering and operations function in implementing technical changes & coordinate for commercial impact if any. 6. Reporting and Analysis : Prepare regular reports on procurement performance, including cost savings, vendor performance, and risk management activities. Analyze procurement data to identify trends and opportunities for improvement. 7. Risk Management : Identify and mitigate risks associated with the supply chain for mechanical components, parts and accessories. Develop contingency plans to address potential supply chain disruptions. 8. Compliance and Standards : Ensure adherence to organizational policies, industry standards, and regulatory requirements. Support the development and implementation of procurement policies and procedures. Drive ethical sourcing practices and sustainability initiatives within procurement functions. Qualifications : Bachelors degree in mechanical engineering, or a related field. A masters degree or MBA is a plus. Professional certifications such as CPSM, CPP are advantageous. Proven experience in procurement or category management of mechanical components, parts and accessories. Hands-on experience in the sourcing and procurement activities of similar category. 10+ years of experience as a mechanical components, parts and accessories category manager in EPC / Engineering companies / Industrial product companies Required skills : Understanding of pricing strategies, margin analysis and profitability optimization. Ability to conduct market research consisting of both primary and secondary research. Strong negotiation and contract management skills. Knowledge of manufacturing processes related to steel raw material manufacturing, mechanical sheet metal parts, casting, welding, machining and assembly. Strong understanding of procurement principles Excellent analytical and problem-solving abilities. Ability to work in a fast-paced, dynamic environment and adapt to changing market conditions. Proficiency in procurement software and tools. Effective communication and stakeholder management skills. Knowledge of market trends and technological advancements relevant to mechanical components, parts and accessories procurement.

Construction Industry - After Market Parts sales - Filter & Fluids, Hydraulic, Undercarriage, GET, Work Tool, Repair & Rebuild. Roles & Responsibilities Develop & Implement After Market solutions Responsible for driving CI (Construction Industry) - After Market Sales revenue target. Develop Sales aids & execute marketing plans through Dealers Digital/Marketing team. Competitive analysis for major product class Inventory planning & Demand forecast for selected products Develop, execute manage & administer CI After Market sales promotional campaigns/events. PSSR, ISR, PCA Incentive Campaigns PSSR & ISR Coverage mapping Responsible for driving Sales revenue targets through PSSR/ISR Accounts PSSR/ISR Sales performance & PAR report & review Mange & Administer DPC learning for PSSR/ISR. Mange & Administer FFF & Boot camp learning for PSSR/ISR. Manage and Administer all CI-After Market Support Programs Administer & Manage CI-After Market Claim submission and periodical report out to Finance. Manage and Administer CATERPILLAR Big Rock Program Manage and Administer Customer Loyalty Program Dealer Manager - MPSE Sales Responsible for Achieving Sales revenue targets under MPSE through ISR Develop Sales aids & execute marketing plans through Dealers Digital/Marketing team. Dealer Manager - CX Planning & Execution of CX learning. CX facility assessment, monitoring & periodical review mechanism Periodical Report out Customized Report- SAP, PTOS, OLGA CI-AM Sales Performance KPI report Monitor and report on CATERPILLAR Parts Margin

Position Deputy Manager (Centre of Excellence) Qualification / Experience: Diploma/Graduate in Engineering 6 -10 years of experience Exposure to monitoring performance of machines through IoT devices Key Skills: Exposure to machines which are connected through IoT devices Good data analytic skills & keen eye for details Ability to conduct systematic root cause analysis Possess the ability to work in a team environment and with diverse groups of business teams. Strong communication skills: both verbal and written; ability to quickly create presentations for internal and external customers Handson experience with SAP & CRM Proficiency in data management & visualization tools (Excel, Power BI, Visio) Job Responsibilities : Monitoring engines / equipment through connected devices (IoT) Generating Insights Generate insights and identify areas of improvement. Come out with actionable suggestions / recommendations. Generate revenue through subscriptions and value added services Support service team with providing insights & alerts on machines working at customer sites Ensure maximum uptime of all IoT devices.

Fresh Qualified Chartered Accountants The candidate should be: Qualified CA (Fresher), Hardworking, Sincere and Self Driven Having Fluency in English with good oral & written communication skills Having all round personality with enthusing self confidence and leadership qualities Strong analytical and problem-solving skills Proficient in MS Excel and accounting software Responsibilities : Assist in preparing financial statements, audits, and tax filings Support internal control reviews and risk assessments Analyze financial data and recommend improvements Learn and apply accounting best practices Assist in planning & executing Internal and Statutory Audits. Draft audit reports and communicate findings to seniors and clients.

Qualification : 1) Full time degree/ diploma in Safety from a recognized institution 2) Experience: 10 to 12 years experience in managing Coal Mine Site Safety Job Description : The Safety Officer is responsible for overseeing and managing all mining-related activities during their assigned shift. This includes supervising workshops, site offices, and material handling, while ensuring full compliance with statutory, environmental, and mining safety regulations. The role demands vigilance, leadership in safety practices, and proactive management of health and safety standards on site. Key Responsibilities : Safety Training & Induction: Organize safety induction programs for new employees and refresher training for existing staff. Regulatory Compliance: Ensure compliance with Mines Act, Factory Act, DGMS guidelines, and other applicable statutory requirements. EHS Planning: Prepare and implement the Environmental, Health, and Safety (EHS) Plan for projects, aligning with contract documents, client requirements, and local legislation. Safety Audits & Inspections: Conduct periodic safety audits across all branches and workshops. Perform regular workplace inspections, hazard identification, and risk assessments. Job Hazard Analysis (JHA): Perform detailed job hazard analyses to identify risks and implement control measures. Health Records Management: Maintain health records for all employees in compliance with organizational and legal standards. Site Safety Inspections: Conduct site inspections with site in-charges to minimize risks and ensure safe working conditions. Incident Investigation: Investigate accidents, incidents, and near-misses to determine root causes, prepare safety stand-down reports, and implement corrective actions. ISO Coordination: Coordinate ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health and Safety) compliance in workshop operations. EHS Team Leadership: Coordinate and control EHS team activities on site to ensure effective safety management. Safety Committee Coordination: Organize and facilitate Safety Committee meetings to discuss safety concerns and improvements. Implementation of EHS Plan: Apply the EHS plan on site to minimize hazards, manage risks, and prevent accidents. Permit to Work (PTW) Monitoring: Check daily PTW systems for hot work activities and enforce fire prevention measures. Safety Training Delivery: Conduct safety training programs for workers involved in hot work, height work, and emergency procedures. Safety Equipment Maintenance: Ensure regular maintenance of fire extinguishers, first aid kits, and PPEs at office and workshop locations. Documentation: Maintain all necessary documentation for audits and compliance. Safety Initiatives: Implement safety improvement initiatives and encourage safety ideas to strengthen processes. Emergency Preparedness: Develop and conduct emergency preparedness plans, including mock drills and response procedures for situations like pandemics. Safety Awareness Programs: Organize Safety Week and other awareness programs to promote safety culture. Tools & Equipment Audit: Perform audits on tools and equipment to ensure safety compliance. Reporting: Prepare and submit safety metrics reports, Management Information System (MIS) data, and updates on safety initiatives to headquarters. Machine & Vehicle Safety: Oversee retrofit devices and routine checks on machines. Maintain daily vehicle inspection checklists. Lifting Tools & Tackles: Ensure all lifting tools and tackles are properly maintained with valid Third-Party Inspection (TPI) certificates.

We seeka proficient and skilled procurement operations executive to join our team atGMMCO Ltd As a procurement operations executive, you will play a key role in managing day to day procurement activities within theorganization This position is responsible for purchasing and suppliermanagement, ensuring cost-effective and timely procurement of goods andservices while adhering to compliance and quality standards The idealcandidate shall possess strong analytical skills, operational efficiency, andthe ability to collaborate with stakeholders to drive procurement operations excellence Key Responsibilities : 1. Procurement ProcessManagement: o Reviewpurchase requisitions, purchase orders, and other procurement transactions. o Ensurecompliance with procurement policies and regulatory requirements. o Overseethe end-to-end procurement cycle, from sourcing to delivery. o Streamlineprocurement workflows to enhance efficiency and reduce operational bottlenecks. 2. Supplier Management: o Supportsourcing team during supplier identification, evaluation process by providingrelevant performance data. o Managingand monitoring supplier contracts to ensure compliance with agreed-upon terms. o Responsiblefor material code creation of indirect material category. o Supportin supplier code creation and complete onboarding process for new suppliers. o Follow-upwith suppliers on delivery of goods. 3. Cost OptimizationInventory Control: o Ensureaccurate inventory management and timely replenishment of stock to meetoperational needs. o Implementcost-control measures while maintaining quality and service level expectations. 4. Compliance Risk Management: o Ensureprocurement activities align with internal policies and external regulatoryrequirements. o Identifyand mitigate procurement-related risks, including supplier reliability andcontractual risks. o Maintainaudit-ready documentation and reports to facilitate transparency. 5. Stakeholder Collaboration Communication: o Liaisewith various departments to understand procurement requirements and deliveroptimal solutions. o Co-ordinatewith SAP team for data management and governance o Collaboratewith finance, operations, and logistics teams for seamless procurementexecution. o Provideregular updates and insights to senior management on procurement operational performance. o Act asa point of contact for resolving procurement-related transactional issues. 6. Data Analysis Reporting: o Utilizeprocurement analytics to assess spending patterns and vendor performance. o Preparedetailed reports on procurement costs, efficiency, and savings opportunities. o Leveragedata-driven insights to enhance sourcing strategies and improve suppliernegotiations. o Ensureaccurate documentation and record-keeping for future reference and audits. Required Skills Qualifications: o Bachelor's degree in Engineering or Technology is required. o 2-5 years of experience in Gmmco Ltd. o Stronganalytical, and problem-solving skills. o Prior work experience in Procurement. o Proficiencyin procurement software (SAP, Oracle,Ariba, or similar ERP systems). o Excellent communication and stakeholdermanagement abilities.