Senior Customer Service Associate

Role & responsibilities

Customer Engagement & Experience

• Greet and engage customers in a courteous, professional, and personalized manner.
  
• Provide detailed product knowledge, including craftsmanship, material quality, and brand story.
  
• Understand and anticipate customer needs to recommend suitable products and solutions.
  
• Manage customer inquiries, complaints, and feedback efficiently to ensure total satisfaction.
  
• Maintain an inviting and luxurious store environment aligned with brand standards.
  

Sales & Operations

• Assist in achieving store sales targets and KPIs through upselling and cross-selling premium merchandise.
  
• Process sales transactions accurately using POS systems.
  
• Support inventory management: tagging, replenishment, stock checks, and visual merchandising.
  
• Maintain accurate records of customer interactions and purchases in CRM systems for follow-up and relationship management.
  

Brand Representation

• Uphold the brands image through impeccable grooming, communication, and product presentation.
  
• Participate in brand training sessions to stay updated on new collections and service protocols.
  
• Ensure consistency in delivering a world-class customer experience aligned with premium retail standards.
  

Preferred candidate profile

Senior Customer Service Associate