Senior Captain

1. Service Leadership and Supervision:

• Leading and motivating the service team during shifts.
• Assigning tasks, monitoring performance, and providing guidance to servers and other staff.
• Ensuring all staff adhere to established service standards and procedures.
• Training new staff on restaurant protocols, service techniques, and safety procedures.

2. Guest Interaction and Satisfaction:

• Greeting and seating guests, taking orders, and providing recommendations.
• Addressing guest needs and resolving any issues or complaints promptly and professionally.
• Collecting guest feedback and relaying it to management and kitchen staff.
• Creating a welcoming and enjoyable dining experience for all guests.

3. Operations Management:

• Setting up the dining area, ensuring tables are properly arranged and stocked.
• Managing reservations and coordinating seating arrangements.
• Maintaining cleanliness and hygiene standards in the dining area.
• Monitoring food and beverage service, ensuring timely delivery and presentation.
• Coordinating with kitchen staff to ensure smooth service flow.
• Managing inventory of service items and supplies.

4. Financial Management:

• Processing bills and payments accurately.
• Upselling food and beverage items to increase revenue.

5. Other Responsibilities:

• Maintaining a positive and professional attitude.
• Being knowledgeable about the menu and beverage offerings.
• Ensuring compliance with health and safety regulations.
• Working effectively as part of a team.
• Possessing strong communication and interpersonal skills.
• Being physically fit and well-groomed.
• Having a customer-oriented approach.

Job Type: Full-time

Work Location: In person