Senior Captain

Job Description

1. Service Leadership and Supervision: Leading and motivating the service team during shifts. Assigning tasks, monitoring performance, and providing guidance to servers and other staff. Ensuring all staff adhere to established service standards and procedures. Training new staff on restaurant protocols, service techniques, and safety procedures. 2. Guest Interaction and Satisfaction: Greeting and seating guests, taking orders, and providing recommendations. Addressing guest needs and resolving any issues or complaints promptly and professionally. Collecting guest feedback and relaying it to management and kitchen staff. Creating a welcoming and enjoyable dining experience for all guests. 3. Operations Management: Setting up the dining area, ensuring tables are properly arranged and stocked. Managing reservations and coordinating seating arrangements. Maintaining cleanliness and hygiene standards in the dining area. Monitoring food and beverage service, ensuring timely delivery and presentation. Coordinating with kitchen staff to ensure smooth service flow. Managing inventory of service items and supplies. 4. Financial Management: Processing bills and payments accurately. Upselling food and beverage items to increase revenue. 5. Other Responsibilities: Maintaining a positive and professional attitude. Being knowledgeable about the menu and beverage offerings. Ensuring compliance with health and safety regulations. Working effectively as part of a team. Possessing strong communication and interpersonal skills. Being physically fit and well-groomed. Having a customer-oriented approach. Job Type: Full-time Work Location: In person