Senior Business Associate

Job Description

Roles and Responsibilities: Note: Candidates from Chennai are most preferred CTC : 4.5 - 6 LPA (Fixed) - Based on Exp & Last drawn Min Exp: 3+ yrs People with operational / aggregator experience preferred. Life Cycle Initiatives: Lead life cycle activities such as VOP/VOC and RNR initiatives for the category, coordinating cross-functionally to ensure alignment on outputs. Risk Management: Take ownership of resolving partner and customer concerns, including issues related to goods damage, missing items, and escalations, by providing effective solutions. Team Management: Supervise a high-performing team of 5–8 members, focusing on achieving targets and key performance indicators (KRAs). Monitor team efficiency and service quality consistently, and implement corrective actions and process improvements as required. Process Improvement: Develop, implement, and standardize operating procedures and policies to streamline activities and address recurring issues. Retention Efforts: Contribute to partner and customer retention through initiatives like engagement calls, partner validation, zonal supply fulfillment, and retention tracking. Marketing and Branding: Support city-level marketing and branding initiatives in line with below-the-line (BTL) marketing plans. Skills Required: Strong understanding of supply chain systems, operational processes, and business functions Fluency in Tamil is essential Strong analytical ability and experience handling large datasets Excellent interpersonal and communication skills, both verbal and written Ability to thrive in a fast-paced environment, manage multiple tasks, and maintain a strong customer focus Willingness to be on the field frequently and take a hands-on approach to problem-solving High attention to detail, strong work ethic, and eagerness to learn Proficiency in SQL Strong numerical and data analysis skills Advanced Excel skills Educational Qualifications Preferred: Bachelor’s Degree or MBA in Marketing or Operations Show more Show less