Senior Business Analyst (Bangalore/Pune)

About VOIS:

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, _VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India:

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Location:

Role:

Experience:

Role Purpose:

As a Business Analyst you will be accountable for the end-to-end analysis activities required for the development and enhancement of the products and will play a pivotal role in the delivery of the high-quality Vodafone products, that deliver the best customer experience and meet our business needs.

Performing the elicitation, analysis and presentation of high-quality requirements, the BA will work closely with the Product Manager and all other key stakeholders to ensure that we have a clear scope for delivery and will manage the requirements through the life of the project to ensure they are successfully delivered.

As part of our culture of continuous improvement, the Business Analyst will also propose and lead internal improvement activities that will enable our team to grow and evolve with better ways of working.

Key accountabilities and decision ownership:

•Accountable to deliver high quality business analysis that focuses on delivering a great Customer Experience

•Accountable for on time delivery of high-quality business requirements for both waterfall and agile project delivery methodologies

•Accountable for Requirements Management during the project lifecycle, includes both functional and non-functional requirements.

•Manage Traceability throughout the project lifecycle and ensure the business impact against compliance is understood

•Accountable to continuously improve the business analysis capability of the team. As and when new methods or tools surface all BA’s have an accountability to drive for the best performance enhancing ways of working.

Key Skills:

•Analytical Skills: Strong ability to analyze data, identify problems, and develop solutions.

•Problem-Solving Skills: Ability to identify problems and develop effective solutions.

•Communication Skills: Excellent written and verbal communication skills.

•Interpersonal Skills: Ability to work effectively with stakeholders from various departments.

•Project Management Skills: Ability to plan, organize, and manage requirements.

•Technical Skills: Familiarity with telecom products and processes.

•Business Acumen: Understanding of business processes and industry trends.

Core competencies, knowledge and experience:

•7+ years of experience

•Hands on experience in Business Analysis

•Knowledge of telecom industry

•Knowledge of Agile & Waterfall delivery methodologies

•Tools – Hands on experience in Jira and confluence

•Business Process Framework

•Knowledge of ITIL

•Understanding of SAFe would be an added advantage

•CBAP (or similar) certification would be an added advantage

•Knowledge on TMF Open API

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running.

We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 14th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!