Senior Business Analyst (Mobile App, Loyalty, Malls, Retail industry)

Job Summary

Key Roles And Responsibilities

• Ability to collect, analyse, and document requirements from stakeholders and customers.
• Understanding of how to create workflows and identify areas for process improvements in customer support operations.
• Create clear and concise documentation, including business requirements documents (BRDs), functional specifications documents (FSDs), user stories, and process maps.
• Effectively communicate requirements to technical teams and stakeholders.
• Facilitate communication and collaboration between ey stakeholders, including customer support teams and technical teams.
• Strong verbal and written communication to convey technical requirements to both business and IT teams as well as to interact with Client stakeholders.
• Work collaboratively with team members and provide clear updates.
• Work with data – clean, manipulate and analyse data for meanignful insights and updates.
• Participate in testing and quality assurance activities.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Provide guidance and mentorship to junior business analysts.
• Contribute to the continuous improvement of business analysis processes.
  

Requirements

• A bachelor’s degree in business or related field or an MBA. A minimum of 3 years’ experience in Business / Systems Analysis or Quality Assurance
• Proven experience in eliciting requirements and testing and expert in BRD/FRD creation and development
• Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
• Basic knowledge in generating process documentation
• Strong written and verbal communication skills including technical writing skills
• Proficiency in Microsoft Excel: Experience with pivot tables, data validation, conditional formatting, and charts.
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organised with strong time-management skills
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.
• Experience creating detailed reports and giving presentations.
  

Benefits And Perks

• Work from Home / Remote Working
• Flexibility in timing
• 5 Days working
• Team Outing
• Exciting career path with an exponentially growing company
• Fun activities
• Abroad opportunities
• Deserving compensation