Senior Auditor / VVU Head

You will be responsible for overseeing business operations in an assigned region as the VVU (Virtual Verification Unit) Head. Your primary duties will include leading audit functions, managing risk, and ensuring adherence to process excellence in alignment with established banking policies. Your key responsibilities will involve ensuring the daily delivery of key performance metrics and service levels to clients, leading and managing a team of auditors, handling escalated issues and client complaints, overseeing daily operations for efficiency and compliance, and ensuring adherence to defined VVU Turnaround Time (TAT) and process standards. You will also be responsible for monitoring and ensuring closure of audit exceptions by respective branches, escalating unresolved exceptions to senior management with appropriate documentation, engaging regularly with clients for process improvements, and supporting project management and governance initiatives. Additionally, you will validate and distribute MIS reports and dashboards, conduct periodic performance reviews, provide feedback, and support team development. Promoting a culture of continuous learning, feedback, and staff engagement, managing team attrition, and maintaining high morale and motivation will also be part of your responsibilities. You will also need to liaise with internal stakeholders, operatives, and third parties to gather information and resolve operational issues. To qualify for this position, you should have a Bachelor's degree in Business, Management, Finance, or a related field, along with 12-15 years of relevant experience in auditing, preferably in MFI, Banking, or NBFC environments. Proven experience in managing and leading teams of 6-7 members or more is required, along with strong knowledge of risk and process management, especially within banking operations. An in-depth understanding of KYC norms, compliance regulations, retail, and asset banking products is essential. Exceptional documentation, audit reporting, and communication skills are necessary, along with proficiency in MS Office, especially Excel and PowerPoint. Strong leadership and decision-making abilities, excellent multitasking, time management, prioritization skills, a detail-oriented approach, and a strong analytical and problem-solving mindset are also important qualities for this role. High levels of integrity, ethics, and confidentiality are expected from the ideal candidate.,