Job Description: We are seeking an experienced VVU (Virtual Verification Unit) Head to oversee business operations within an assigned region. This role is responsible for leading audit functions, managing risk, and ensuring adherence to process excellence in alignment with established banking policies. Key Responsibility Areas: Ensure daily delivery of key performance metrics and service levels to clients. Lead and manage a team of auditors, providing continuous training and support. Handle escalated issues and client complaints with professionalism and urgency. Oversee daily operations to ensure efficiency and compliance. Ensure adherence to defined VVU Turnaround Time (TAT) and process standards. Monitor and ensure closure of audit exceptions by respective branches. Escalate unresolved exceptions to senior management with appropriate documentation. Engage regularly with clients to drive process improvements and operational enhancements. Support project management and governance initiatives. Validate and distribute MIS reports and dashboards. Conduct periodic performance reviews, provide feedback, and support team development. Promote a culture of continuous learning, feedback, and staff engagement. Manage team attrition and maintain high morale and motivation. Liaise with internal stakeholders, operatives, and third parties to gather information and resolve operational issues. Requirements: Bachelor’s degree in Business, Management, Finance, or related field. 12–15 years of relevant experience in auditing, preferably in MFI, Banking, or NBFC environments. Proven experience managing and leading teams (6–7 members or more). Strong knowledge of risk and process management, especially within banking operations. In-depth understanding of KYC norms and compliance regulations. Strong knowledge of retail and asset banking products. Exceptional documentation, audit reporting, and communication skills. Proficiency in MS Office, especially Excel and PowerPoint. Strong leadership and decision-making abilities. Excellent multitasking, time management, and prioritization skills. Detail-oriented with a strong analytical and problem-solving mindset. High levels of integrity, ethics, and confidentiality.

You are a dynamic Manager/Senior Manager for MIS and Analytics responsible for leading data-driven decision-making efforts in the organization. Your role involves overseeing a team of analysts to collect, analyze, and interpret data from various sources, translating insights into actionable recommendations to drive the business forward. Your expertise in data analytics and strong leadership skills are crucial for guiding the company towards its strategic objectives. Your key responsibilities include leading the data analysts team by providing guidance, mentorship, and support in their daily activities. You will design and implement an analytics strategy aligned with the company's business goals, collecting, analyzing, and interpreting data from multiple sources to identify trends and opportunities. Specifically, you will gather and analyze financial data to assess revenue, cost, and EBITDA by various business metrics. You will deliver profitability analyses and insights to Senior Management, collaborate cross-functionally to define KPIs, and provide actionable insights to stakeholders to support data-driven decisions and business growth. Additionally, you will identify areas for automation, stay updated on industry trends in analytics tools, lead data governance initiatives, and partner with IT teams to optimize data infrastructure. You will communicate complex findings to technical and non-technical stakeholders through presentations, reports, and visualizations, promoting a culture of data-driven decision-making across the organization. To qualify for this role, you should have a Bachelor's degree in Business Management, Data Analytics, or related field (Master's degree preferred), along with 8-10 years of experience in analytics or a related field, including at least 5 years in a leadership role. You must have a strong track record in delivering impactful insights, experience in formulating and executing analytics strategies, and solid understanding of data governance principles. Exceptional people and stakeholder management skills, familiarity with data visualization tools, experience with large datasets and statistical analysis techniques, and relevant certifications in analytics tools are advantageous.,

You will be responsible for overseeing business operations in an assigned region as the VVU (Virtual Verification Unit) Head. Your primary duties will include leading audit functions, managing risk, and ensuring adherence to process excellence in alignment with established banking policies. Your key responsibilities will involve ensuring the daily delivery of key performance metrics and service levels to clients, leading and managing a team of auditors, handling escalated issues and client complaints, overseeing daily operations for efficiency and compliance, and ensuring adherence to defined VVU Turnaround Time (TAT) and process standards. You will also be responsible for monitoring and ensuring closure of audit exceptions by respective branches, escalating unresolved exceptions to senior management with appropriate documentation, engaging regularly with clients for process improvements, and supporting project management and governance initiatives. Additionally, you will validate and distribute MIS reports and dashboards, conduct periodic performance reviews, provide feedback, and support team development. Promoting a culture of continuous learning, feedback, and staff engagement, managing team attrition, and maintaining high morale and motivation will also be part of your responsibilities. You will also need to liaise with internal stakeholders, operatives, and third parties to gather information and resolve operational issues. To qualify for this position, you should have a Bachelor's degree in Business, Management, Finance, or a related field, along with 12-15 years of relevant experience in auditing, preferably in MFI, Banking, or NBFC environments. Proven experience in managing and leading teams of 6-7 members or more is required, along with strong knowledge of risk and process management, especially within banking operations. An in-depth understanding of KYC norms, compliance regulations, retail, and asset banking products is essential. Exceptional documentation, audit reporting, and communication skills are necessary, along with proficiency in MS Office, especially Excel and PowerPoint. Strong leadership and decision-making abilities, excellent multitasking, time management, prioritization skills, a detail-oriented approach, and a strong analytical and problem-solving mindset are also important qualities for this role. High levels of integrity, ethics, and confidentiality are expected from the ideal candidate.,