Job
Description
The primary objective of this role is to ensure the accuracy, consistency, and quality of data entry and management processes within the ERP tools designated by the company for the NAM region. This includes overseeing payroll inputs, termination processing, attendance management, and overall data handling. The role is responsible for maintaining compliance with defined SLAs, and accuracy standards, by implementing quality assurance checks, identifying process improvements, and driving adherence to operational excellence. Possess a strong understanding of the US HRO domain, with a focus on quality assurance and process compliance. Conduct audits on transactions managed across various HR ERPs to ensure accuracy, consistency, and adherence to standards. Implement self-auditing practices to maintain high-quality outputs and identify improvement areas proactively. Monitor and ensure compliance with defined SLAs, and accuracy benchmarks. Familiarity with UltiPro, Kronos or similar HR systems is preferred for auditing processes. Review and address email queries, providing resolutions with a focus on accuracy and timeliness. Exhibit strong written and verbal communication skills, with the ability to summarize findings effectively. Monitor team goals and provide insights to improve process performance and achieve objectives. Evaluate adherence to HR processes and practices, including payroll, time and attendance, and termination activities. Collaborate with diverse teams to promote consistent quality practices across functions. Utilize Microsoft Word, Excel, and PowerPoint for reporting, documentation, and presentations. Process Monitoring and Auditing - Review HR processes, Ensure adherence to labor laws, company policies, and client-specific requirements Error Resolution and Root Cause Analysis - Analyze errors in HR operations, Conduct RCA to determine the underlying causes of errors and propose corrective actions Reporting and Feedback - Provide insights on quality performance, share findings with teams, use dashboards to highlight KPIs like accuracy rates Training and Upskilling - Identify skill gaps in the team and recommend training programs to enhance competency, and culture of continuous learning and improvement Calibration Variance - Ensure calibration variance of less than 5% Risk Management - Monitor HR processes for potential risks, and ensure regular checks to maintain regulatory compliance Demonstrate customer orientation by ensuring high levels of service quality and satisfaction. Independently address and resolve inquiries using relevant data and insights, ensuring compliance with established protocols.
