Senior Associate, Production Services Application Support Analyst
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.Recognized as a top destination for innovators BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what is all about. Join us and be part of something extraordinary.We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our Fund Services Team. This role is in Pune.
In this role, you’ll make an impact in the following ways:
- Provides application support for moderately and highly complex applications and their operating environment.
- Provides incident management and problem management service for production related incidents.
- Lead troubleshooting during production outages and communicates to management throughout the incident lifecycle.
- Performs complex troubleshooting as a subject matter expert in one or more applications.
- Leads root cause analysis and problem management for complex problems to address underlying technical issues.
- Maintenance of Issues logs, knowledge base articles and documentation.
- Close interaction with Application Development teams, other production support teams and various stakeholders within the organization.
- Production readiness reviews for new releases and validate the supportability of changes prior to introduction into production.
- Works to ensure appropriate monitoring and alerting setup.
- Monitors changes to applications and their operating environment.
- Experience in application deployment / release activities.
- Previous production support experience is a must ideally within Finance or Banking will be added advantage.
- Highly motivated with the ability to work independently and in a team environment.
- Well-organized with the ability to multi-task and prioritize with minimal supervision.
- Excellent communication (written and verbal) and interpersonal skills.
- Ability to understand and communicate concepts quickly, succinctly, and accurately.
- Demonstrated aptitude for mastering new software applications.
To be successful in this role, we’re seeking the following:
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.
- 7-10 years of diverse experience in multiple areas of information technology required; experience in the financial services industry is a plus.
- 7 to 10 experiences in applications support or production environment.
- Knowledge of automation tools and frameworks such as Selenium, Ansible and Docker.
- Familiarity with software development methodologies such as Agile.
- Experience in supporting Java, .NET based applications.
- Experience with IBM MQ/ messaging and Rabbit MQ middleware queues.
- Experience with Apache Kafka messaging.
- Experience with SQL and Oracle databases and knowledge about writing SQL queries.
- Experience in supporting deployment using Jenkins, GIT, CI/CD, and strong debugging skills.
- Knowledge about ITIL Service Management and experience with ticketing tool ServiceNow.
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section
- Prioritize and handle service requests, incidents, change management and problem tickets
- Knowledge with Monitoring tools such as Moogsoft, AppDynamics, Prometheus, Cloudprober, Thousand Eyes, Splunk.
- Should be willing to work on weekends on need basis.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills.
- Knowledge, understanding and experience around documentation in Confluence or SharePoint.
Knowledge and experience with enterprise resiliency events like disaster recovery & failover and stay Knowledge and experience with enterprise resiliency events like disaster recovery & failover and stay Excellent communication skills with ability to engage both technical and non-technical stakeholdersAt BNY, our culture speaks for itself, check out the latest BNY news at:BNY NewsroomBNY LinkedIn
Here’s a Few Of Our Recent Awards
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
