Senior Associate- Operations & Assessment

Job Details

Location, Department Unit and Reporting

Basic Functions/ Job Responsibility

• Manage and align training and assessment batches as per defined guidelines within stipulated turnaround times.

• Review and approve results received from Assessment Agencies and coordinate with Training Partners (TPs), Assessment Agencies (AAs), State SSAs, and internal teams for scheduling, operational alignment, and issue resolution.

• Address operational queries and close tickets promptly, maintaining response timelines (within 24 hours for stakeholder communication).

• Support leadership by compiling and escalating unresolved issues or stakeholder concerns requiring higher-level intervention.

• Manage assessment data, documentation, and financial records, ensuring accuracy and traceability for audits and compliance.

• Oversee the process of result sharing, state approval, and certification, including certificate generation and documentation verification.

• Coordinate invoice processing with the Accounts and Finance teams, ensuring submission of freeze count data, invoice requests, dispatch confirmations, and refund tracking as per defined timelines.

• Maintain trackers and reports for assessments, invoices, refunds, and performance metrics to support periodic reviews and reporting.

Knowledge, Skills, Qualifications, Experience

• Strong operational management and coordination skills with attention to detail.

• Proficiency in stakeholder management across internal teams, government bodies, and external partners.

• Excellent analytical, communication, and follow-up abilities.

• Proficiency in data handling, record management, and Excel-based reporting.

• Ability to manage multiple priorities within defined timelines.

• 5–7 years of experience in operations, preferably within skilling, assessment, or education sector.