Senior Associate-Customer Complaint Management

3 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About the role

Refer to Responsibilities

You will be responsible for

Job Summary:


To support Tesco Business by ensuring accuracy of promotions, cost and product details loaded. To quality check the 
tasks carried out by the team in line with defined frameworks.

In this job, I am accountable for:


- Following our Business Code of Conduct and always acting with integrity and due diligence 
- Understands business needs and in depth understanding of Tesco processes 
 Builds on Tesco processes and knowledge by applying CI tools and techniques.  
- Responsible for completing tasks and transactions within agreed KPI's 
- Solves problems by analyzing solution alternatives  
- Understanding business needs and having in depth knowledge of the C&P Buying processes 
- Ensuring accurate setup of new product lines, promotions, amendments, cost price and selling price through 100%    
quality audits. Ensuring compliance with price & promotion policies and maintain critical path. 
- Keeping self up to date with process changes and ensuring process documents are updated to reflect the same 
- Drive improvements through use of CI and digital tools and share insights with markets through operational reports 
- Building strong relationships with buyers and suppliers through regular interactions  
- Ensuring transition of process knowledge to associates & share   
- Helping colleagues by pro-actively providing administrative support, with integrity 
- Investigating supplier queries & ensuring audit compliance  
- Providing accurate data/information that supports departments in decision making & facilitates smooth trade

Key people and teams I work


People, budgets and other resources


with in and outside of Tesco:


I am accountable for in my job:


Buyers - Markets, Finance - BLR, Reporting - BLR, IT 
Process documents and SOPs
support - BLR and Markets, Compliance - Markets 
External Suppliers - Markets 
 

Operational skills relevant for this job:


Experience relevant for this job:


Adv MS Office - Excel, Word,  
Relevant functional experience in Buying Operations
Basic PowerPoint  
Eye-to-Detail  
Speed and Accuracy 
Planning & Organising 
Process Mapping Tools and Techniques 

You will need

Refer to Responsibilities

Whats in it for you?

At Tesco, we are committed to providing the best for you.  As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.  Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.   Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.  

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.  

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually  

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy.  

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.  

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.  

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.   

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.   

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.   

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 

About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers.  Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues.  

Tesco Business Solutions:

 Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBS's focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation 

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