Senior Associate - CC Base Operations

Position Title:

A. Key Accountabilities

Base Operations & Performance:
Operational Excellence Contributing towards the maintenance of defined OTP levels
Coaching and counselling allocated crew.
Conducting daily crew briefings as defined in performance indicators - creating a service focus and customer delight with each crew set. Meeting with crew post-flight to enquire about the flight and customer feedback. Assisting in the implementation of measures to improve NPS ensuring timely corrective action. Communicating with crew - sharing ways to provide outstanding service, grooming excellence, appreciation for acts of service on board, willingness to cooperate during exigencies etc. Assisting in managing crew availability as defined in performance indicators. Assisting in conducting inquiries on discipline cases as per the defined process. Highlighting delays in grounded crew. Sharing appreciation and ensuring updating to crew files. Providing objective and timely inputs as defined in the process of crew promotion, contract renewal, and probation confirmation. Assisting with situational/operational exigencies, over and above day-to-day operations, as and when required.Safety: Reiterating safety updates to allocated crew. Contribution towards adherence to DGCA regulations, and conformance to audits. Escalating violations based on defined SOPs.Crew Engagement: Ensuring attendance by allocated crew and ground teams in periodic engagement activities. Understanding and addressing day-to-day crew concerns - including but not limited to hotel, transport, compensation, uniforms etc. Monitoring inputs by crew on internal communication platforms, recommending corrective action where required.Rostering: Communication of emergency leave requests by crew. Crew Training: Assisting in the implementation of planned interventions Administration: Maintaining smooth operations at respective base and adherence to SOPs Liaising with inter and intra departmental stakeholders for enhanced effectiveness Coordinating with all stakeholders - internal and external - on matters related to crew and operationsPeople Management & Development: Managing and developing crew and ground reportees Providing objective inputs based on performance and potential for the growth and development of reportees.

B. Skills/Qualities Required

C. Educational and Experience Requirements