Senior Associate - Bank Guarantee ( Arabic )

The Senior Associate/ Assistant Manager/ Manager will be Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations . This role requires basic knowledge of trade finance products and attention to detail.

Responsibilities

Responsible for ensuring efficient processing of Trade Finance Operations of MEA branches through close coordination with branches and ISPL ; ensure smooth and optimized functioning of the activities in accordance with internal policies & guidelines and external regulations.

Key Requirements :

• Arabic language proficiency is a must (reading, writing, and speaking)

• Client Servicing:

  Provide high-quality service to clients, responding to their inquiries and resolving issues in a timely and professional manner.

• Transaction Processing:

  Initiating transactions, performing the pre-processing checks and compliance pre-processing checks, verification of documents, Monitoring of transaction.

• Stakeholder Management:

  Collaborate with internal teams, including:
  • Legal Credit: Ensure that all transactions are compliant with legal and credit requirements.
  • Compliance: Verify that all transactions are in line with regulatory requirements and internal policies.
  • AML (Anti-Money Laundering) Team: Investigate and resolve AML flags, ensuring that all transactions are legitimate and compliant with AML regulations.
• Maintain accurate and up-to-date records of client interactions, transactions, and exceptions.
• Participate in process improvement initiatives to enhance client servicing, transaction processing, and exception management.

• Ensure that the Control framework for the activities under his scope is adequate and in line with the Group and CIB policies and guidelines
• Manage operational risk, and ensure accurate reporting of operational risk incidents
• maintain safe operational risk environment, and work closely with OPC on all identified areas of risk and agreed corrective action plans.
• ensure timely, accurate and exhaustive reporting of incidents. Posterior analysis and action plan in order to improve the existing processes.
• address recommendations from Internal Audit, Regulators and external auditors within agreed deadline.
• Ensure that controls defined in the control plan are properly performed for the activities in scope;
• Maintain an adequate and updated level of Procedures for the activity under his scope.
• Ensure that all awareness and eLearning program are completed in due time in the activity in scope.

I.

• Manage and ensure optimized processing of operations, in a secured environment.
• Ensure a high level of service quality and security of the production for the activity in scope
• meet deadlines for the processing of operations, and the corresponding operational reporting
• propose practical solutions to improve the quality and security of all operational tasks as an ongoing mode, identify (and implement) possible improvements in the production processes
• respond to key customer queries that are escalated; handle customer complaints and implement corrective actions.
• implement best practices from other Middle-Offices
• propose local best practices to branches, to detect improvement possibilities and implement them, to harmonize the processes across branches.
• manage flows and stocks: analyse the monthly result of workload estimation and monitor overstaffing /understaffing.
• Manage complex situations: guide staff in the processing of unusual / complex product/scenarios, liaise with Back-Office / Business / F&C/ IT for quick resolution of abnormal issues, report incidents / errors / issues and report to the management or to IT.

Skills Referential

BehaviouralSkills

• Communication skills - oral & written
• Ability to collaborate / Teamwork
• Ability to deliver / Results driven
• Creativity & Innovation / Problem solving

Transversal Skills:

Ability to understand, explain and support change

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years.