Customer Relationship Manager - Noida & Mumbai

Medi Assist

4 - 9 years

5 - 7 Lacs

noida

Posted:15 hours ago| Platform:

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Skills Required

query resolution customer queries crm management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Ensure team members are visiting the customers place as per the schedule
Monitor the team members activity in terms of volumes (documents collected)
Review the queries received from the customer and the responses from the team members
Help team members in resolving escalations from customers
Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered
Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process
Review the claims dump along with front end team and take necessary action for IR raised, reopening theclaims, dummy claims as appropriate
Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
Team management
Client renewals
Customer Resolution per SLA
Customer satisfaction

Thanks & Regards

Hariprasad

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