Senior Associate Application Specialist

RWS Group

3 - 8 years

5 - 10 Lacs

mumbai

Posted:-1 days ago| Platform:

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Skills Required

mathematics toefl teaching dbms training sql salesforce scripting technical support jcl xml cat linux html aptitude gre programming vsam c# macros python gmat servicenow cobol application support microsoft windows ielts bmc .net unix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provide technical support, configuration, and client setup within the Translation Management System (TMS).
Perform basic configuration tasks independently, including managing user access, updating translation workflows, and modifying cost details.
Support senior Application Specialists in gathering requirements, configuring, and testing new or existing client setups.
Prioritize and manage tasks based on the impact of system issues or the complexity of new requirements.
Maintain and update project documentation, ensuring all changes are communicated to relevant teams.
Provide regular status updates to users through support cases and clear written or verbal communication.
Collaborate effectively with RWS teams across functions and actively participate in meetings.
Identify and implement process improvements to increase efficiency, automate manual steps, and enhance workflow quality.

Skills and Experience

Incident / ticket management system experience (Salesforce, ServiceNow, BMC, etc )
Basic knowledge of hardware, networking and Microsoft Windows Operating Systems
Basic knowledge of encoding and Windows file system
Basic knowledge of SQL, HTML and XML
Intermediate level knowledge of Microsoft Office
Knowledge of localization processes will be preferred
Previous CAT (Computer Aided Technology) Tool experience will be preferred
Scripting, Macros or programming skills (C#, Python, .Net Framework) will be preferred

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