Senior Architect

Experience: 14 - 15 years

The overall responsibility of this role is to facilitate the full lifecycle of a service at Virtusa include building transition and run of IT service lines
Drive complex IT projects infra support service desk Delivering these projects on time within budget and within scope Coordinate with other departments to ensure all aspects of each project are addressed Set deadlines assigns responsibilities monitors and summarize project progress Prepare reports for upper management regarding project status Ensure project methodologies project delivery processes and implementation management processes are followed This includes managing and driving o Project Schedule o Risk and Issue Management o Scope Change Management o Manage the project budget including understanding and validating estimates as well as managing project resources effectively Manage global team of 15 individuals Scope and present new statements of work as needed Mentor team members as their reporting manager Provide governance for ongoing service delivery o Act as escalation point for critical issues o Predict staffing needs o Review and presentation of delivery metrics Ensure operational processes and procedures are met Required Skills Education Bachelors degree in IT Computer Science or related field and or equivalent work experience ITIL v4 certification 7 10 years progressive management experience including medium to large scale projects and IT service delivery Understanding of ITIL framework Basic understanding of IT technologies Experience managing an Infrastructure or customer-facing support ie Service Desk Experience working with technology vendors Proficient in Microsoft Office tools including Excel and Powerpoint Excellent verbal written and presentation skills Proven success in managing IT projects Ability to handle multiple projects and assignments Proven ability to thrive in a fast paced dynamic environment Nice to Have Skills Experience with AWS Connect PMP certification Agile SCRUM Master certification Infosec experience Related infrastructure network virtualization certification.