Senior Analyst,People

Position Summary... As a Senior Analyst, People Partner supporting Walmart s CES team, you will play a pivotal role in enabling a high-performance, associate-centric culture. Embedded within a fast-paced and customer-focused environment, you will collaborate with business and HR stakeholders to align people strategies with operational priorities, ensuring that all initiatives contribute meaningfully to associate success and organizational outcomes.

What youll do... About the Team:

Walmart s Customer Engagement Services (CES) team is at the forefront of delivering best-in-class support to our customers, stores, and associates through phone, chat, and email. As a high-volume, metrics-driven center handling over 10 million contacts annually, CES is a dynamic environment where associates thrive by solving real-world problems and creating meaningful customer experiences.

You will you do:

• Champion the consistent implementation of HR policies and processes, ensuring fairness, compliance, and alignment with Walmart s values.
• Manage the end-to-end associate lifecycle, including onboarding, performance management, grievance resolution, and offboarding, with a focus on operational excellence.
• Execute cyclical people processes such as goal setting, mid-year and annual performance reviews, promotions, and compensation planning, ensuring timely and accurate delivery.
• Facilitate and support team-level talent discussions, enabling leaders to identify development opportunities, succession plans, and career pathways.
• Deliver insights into people trends, leveraging internal data and external benchmarks to inform strategic decisions and enhance organizational effectiveness.
• Design and lead engagement initiatives and communication forums, fostering transparency, inclusion, and a strong sense of associate belonging.
• Develop and manage associate satisfaction and retention programs, tailored to CES needs, aimed at boosting morale and long-term engagement.
• Support learning and development efforts, coordinating programs that build future-ready skills and promote career growth.
• Coach and enable Team Leaders and Managers, helping them navigate people responsibilities, resolve team challenges, and lead with empathy and clarity.
• Collaborate across HR functions, ensuring seamless execution of people transactions, policy compliance, and continuous feedback loops for process improvement.
• Prepare comprehensive reports and dashboards, tracking progress against people priorities and surfacing trends to inform future talent strategies.

What you will bring:

• A Master s degree in Human Resources or a related field from a reputed institution, with 4-5 years of experience in the Human Resources domain, including relevant exposure to HR Business Partnering in IT, consulting, or high-volume service environments.
• Strong foundational knowledge of HR principles and practices, with hands-on experience in performance management, employee experience, and policy implementation.
• Proven ability to build trusted relationships across diverse teams and stakeholders, with a collaborative mindset that drives alignment and shared outcomes.
• Excellent interpersonal and communication skills, with the ability to influence, coach, and engage across all levels of the organization.
• Proficiency in data analysis and reporting, with a keen eye for identifying trends and translating insights into actionable recommendations.
• Strong planning and problem-solving capabilities, with a proactive approach to managing ambiguity and driving continuous improvement.
• A growth mindset and openness to embracing change, contributing to a culture of agility and innovation.
• Flexibility to work across different shift timings, including night shifts, to support CES operations and associate needs.

About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That s what we do at Walmart Global Tech. We re a team of software engineers, data scientists, cybersecurity experts and service professionals within the world s leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.

We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.

Walmart s culture sets us apart, and we know being together helps us innovate, learn and grow great careers. This role is based in our Chennai office for daily work, with the flexibility for associates to manage their personal lives.

• Benefits

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.

• Belonging

We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.

At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is and feels included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.

• Equal Opportunity Employer

Walmart, Inc., is an Equal Opportunities Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications:Bachelors degree in Human Resources, Business Administration, or related field OR 2 years experience in project management, humanresources, operations, or related field.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Human Resources - Global Professional HR (GPHR) CERTIFICATION - Certification, Human Resources - Professional HR (PHR) CERTIFICATION - Certification, Human Resources - Sr. Professional HR (SPHR) CERTIFICATION - Certification, Project Management - Project Management Professional - Certification Primary Location... 3Rd Floor, B, Block, Tecci Park, 173, Old Mahabalipuram Road, Sholinganallur , India