Collection Associate

Job Title: Collections Associate Chennai

About Crio.do

Crio.do is where ambitious learners launch their tech careers through hands-on, work-like learning. We move fast, think bold, and love people who bring clarity, ownership, and energy into everything they do.

Role Summary

As a Collections Associate, you’ll play a key role in ensuring smooth fee recovery through polite, professional, and empathetic communication. No aggressive tactics — just smart handling, consistent follow-ups, and learner-friendly interactions.

Key Responsibilities

Make outbound calls to learners regarding pending payments and upcoming due dates.

Communicate confidently and clearly — firm when needed, always empathetic.

Maintain accurate call logs, follow-up trackers, and payment dashboards.

Collaborate with Sales, Finance, and Operations teams to resolve learner queries quickly.

Recommend improvements to enhance collections efficiency and learner experience. Requirements

Excellent communication skills in English and Hindi (mandatory).

0–2 years of experience in collections, telecalling, or customer support.

Ability to handle sensitive financial conversations with professionalism.

Strong follow-up discipline and attention to detail.

A self-starter who loves closing tasks with speed and accuracy. What’s In It For You

Competitive salary based on experience.

A high-energy, ownership-driven work culture.

Opportunity to grow in a rapidly scaling EdTech startup.

Direct contribution to key business outcomes.

Work Location Chennai Office (On-site Role)