As a member of the Customer Success Services organization, your focus is to deliver implementation support and solutions to the Oracle customer base in area of Oracle EBS Process Manufacturing (OPM) and Hydra manufacturing Execution System.As a Sr. Support Analyst, you will be the functional and technical interface to customers, for resolution of problems related to the Oracle EBS Process Manufacturing (OPM) and support for interface to Hydra and recommending enhancements and solutions in areas of EBS Process manufacturing (Process Manufacturing, Costing, Quality) and Hydra interface.Job duties are varied and complex utilizing independent judgment and working part of large team. May have project lead role. 6-10+ years experience with EBS OPM products in implementation & support roles and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/MBA with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of EBS Applications at a functional and technical level.Career Level - IC3
Responsibilities
We expect candidate to have:
- Strong process manufacturing (OPM) knowledge and concepts.
- Experience with interface development and support with manufacturing execution system like Hydra.
- Hands-on implementation/Support experience in Oracle EBS Process Manufacturing Modules like OPM Financial, Process Execution, Product Development, Process Manufacturing, Process Quality & Inventory modules.
- Ability to relate the product functionality to business processes, and thus offer implementation advises to customers on how to meet their various business scenarios using Oracle EBS OPM and Supply Chain Modules.
- Strong technical debugging skills using SQL, PLSQL, Reports etc.
- Strong problem solving skills.
- Strong Customer interactions and service orientation so you can understand customer’s critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- Candidate should be team player so you leverage each other’s strengths. You will be engaged in collaboration with peers within/across the teams often.
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
- High flexibility so you remain agile in a fast changing business and organizational environment.
- Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
Personal Attributes:
- Self driven and result oriented
- Strong problem solving/analytical skills
- Strong customer support and relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focused
- Confident and decisive
- Values Expertise (maintaining professional expertise in own discipline)
- Enthusiasm
- Flexibility
- Organizational skills
- Values and enjoys coaching/knowledge transfer ability
- Values and enjoys teaching technical courses
Your Qualifications
The candidate should have 6+ years of techno-functional experience in Oracle EBS Process Manufacturing (OPM) modules and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.
Skills
- Techno-functional skills in EBS R12 Process Manufacturing (OPM Financial, Process Execution, Product Development, Process Quality & Inventory modules). Any additional knowledge of Hydra support will be added advantage
Technical Skills
- Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher and Workflow.Shift working is mandatory. Ready to work in shifts including night shift on rotation basis. The role will be based in Bangalore / Hyderabad/Noida
Qualifications
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
