Senior Analyst - Data Governance & Management

You Lead the Way. We’ve Got Your Back,

At American Express, our culture is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Team Description

American Express US Consumer Services (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Data Office (USCDO) is responsible for advancing Enterprise Data Governance principles and policies across the data assets underpinning our consumer products.   Additionally, USCDO is involved in data management initiatives including creating new data assets, data ingestion, data activation, supporting platform migrations, and data issue remediation.

As a Sr Analyst, The incumbent will be responsible for end-to-end implementation of both data management and data governance opportunities across all aspects of U.S. Consumer data.   This role is ideally suited for a candidate adept at analyzing data and processes, identifying gaps, developing solutions, influencing stakeholders and mobilizing support teams to implement solutions.  

Responsibilities:

• Develop robust data management, data integration and data quality processes by leveraging best-in-class technology


• Manage end-to-end ownership of USCS data assets that are used in making business decisions for millions of customers


• Develop strong subject matter expertise on both internal and external data assets.


• Assist in the identification of data risk, working with upstream data providers, downstream business partners, as well as technology teams.
  

• Innovate with a focus on developing newer and better approaches using big data & cloud technologies


• Build strong relationships, operate effectively within large cross-functional teams, and influence business stakeholders to drive change.

Minimum Qualifications:

• Expertise in

  SQL.

  Understanding of BigQuery platform preferred


• Bachelor’s degree in finance, Engineering, Mathematics, Statistics, Computer Science or other similar fields.
  
• Ability to frame strategies, messages, and communications in a clear and consumable manner, tailored to the audience


• Ability to navigate roadblocks and drive results to keep initiatives/deliverables moving


• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing processes


• Strong analytical and problem-solving skills


• Ability to solve unstructured problems


• Ability to work effectively in a team environment


• Ability to learn quickly and work independently with complex, unstructured initiatives

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities