Senior Administrator

Job Description

What we re looking for To provide high-level administrative support within the M&O Systems Support team, with autonomy over workload to meet business needs. Undertakes a wide range of complex administrative activities and resolves complex queries. What we offer you The opportunity to work for an organization that has a strong sense of purpose, is value driven and helps colleagues to develop professionally and personally through our range of people development programmes. A Fixed term contract of 1 year. The role Provide first-line administrative and technical support for internal systems, resolving issues for both internal and external clients promptly. Troubleshoot and escalate incidents as necessary. Oversee account management processes for internal and external clients for multiple systems, ensuring accurate data management and timely resolution of account-related queries. Oversee contract creation processes for an internal system promptly. Troubleshoot and escalate technical issues as necessary. Maintain shared team mailboxes, ensuring that all incoming queries are responded to in a professional and timely manner and that unresolved issues are escalated appropriately. Use internal ticketing systems to log, manage, and resolve tickets related to account management, system issues, and escalate complex matters when required. To undertake any additional duties as requested by the Team Leader/Senior Business Support Specialist. Ensure all activities are conducted in line with internal procedures, contractual requirements, cost structures, and budget constraints. What you bring Bachelor s degree in business administration, Management, Commerce, or a related field. Minimum Five years of experience in providing administrative and technical support in a business environment. Experiences in the Maritime industry are desirable. PC literate, specifically, proficient in MS Office. Strong organisational skills, with the ability to manage and prioritise multiple tasks. Strong problem-solving abilities and an analytical approach to resolving issues. Ability to work independently and as part of a team in a fast-paced environment. Knowledge of systems used within the organisation such as ServiceNow, Salesforce etc is desirable. You are someone who: Is keen to take accountability and ownership for delivering customer needs Can self-manage and prioritize tasks towards achieving goals. Is effective at solving problems, troubleshooting and making timely decisions Is flexible and eager to take initiatives. Communicates in a structured way and has ability to present technical ideas in user-friendly language. Displays a team spirit, particularly in a multicultural environment. Responds positively to learning opportunities and is comfortable stepping out of own comfort zone.