Senior Account Manager

Why Hivel

At Hivel, we are redefining how engineering teams make decisions. Built not only for the leaders of today and tomorrow, we use AI to deliver clarity and action; through real-time engineering analytics and code reviews built for the AI era.

We plug directly into developer workflows, helping leaders see where time goes, catch risks early, and ensure AI-generated code meets enterprise standards. The result: engineering orgs that move faster, ship smarter, and prove business impact.

shape a new category, work on hard problems, and grow with a hungry, ambitious team

Why This Role Exists

We’re expanding our Account Management team to partner with a growing base of fast-moving engineering organizations. You’ll work closely with tech leads, VPs of Engineering, and CTOs, building strong relationships, driving adoption of Hivel’s tools, and ensuring accounts continue to grow with us.

What You’ll Do

• Own and expand customer relationships post-sale for mid-market and enterprise accounts
• Lead account planning and growth strategies to maximize customer value and revenue
• Conduct regular business reviews (QBRs/MBRs) with executive stakeholders to align on goals and identify new opportunities
• Drive renewals, expansions, and upsells with a focus on long-term impact and account health
• Understand engineering workflows (SDLC, agile, dev tools) to position Hivel’s insights effectively
• Support US-based customers as needed, with flexibility for occasional evening calls
• Track account health metrics and take proactive steps to improve retention and growth
• Partner cross-functionally with product and engineering teams to represent the customer voice and influence the roadmap

What We’re Looking For

• 5-7 years of experience in Account Management, Customer Success, or another client-facing SaaS role
• Hands-on experience managing mid-market or enterprise accounts with measurable growth impact
• Strong communication and executive presence, with confidence in leading QBRs/MBRs and renewal negotiations
• Familiarity with engineering workflows, SDLC, and tools like Jira, GitHub, or CI/CD platforms
• Proven ability to manage complex accounts, structure problems, and deliver outcomes end-to-end

Brownie Points

• You’ve worked in AM/CS roles at developer tools or engineering-focused startups
• Experience working directly with US-based clients or global accounts
• Track record of delivering revenue expansion in SaaS
• A technical education background (CS, IT, BCA, Engineering) that helps you speak the language of our users

What You’ll Get

• A fast-growing, high-impact role with visibility across the organization
• Direct access to product, sales, and engineering teams to shape customer outcomes
• Opportunity to influence how engineering teams across industries operate and grow with Hivel

📍 Hyderabad | 💼 Full-time | 🕐 In-office