Senior Account Manager - ANZ (Mid Tier)

Overview

We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.

The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.

Roles & Responsibilities

• Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.
• Identify and pursue new business opportunities within existing accounts.
• Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.
• Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.
• Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.
• Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.
• Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks products.

• 4+ years of experience in a customer-facing sales or account management role.
• Proven experience in building and maintaining strategic client relationships.
• Demonstrated ability to articulate complex ideas to a diverse audience, adapting as needed for varying levels of technical or business understanding.
• Experience managing both large and small accounts independently.
• Strong track record of meeting or exceeding revenue and retention targets.
• Bachelors degree in Business, Marketing, or a related field (preferred).

Skills Inventory

• Customer Relationship Management: Ability to build long-term partnerships with clients and become their go-to advisor.
• Strategic Selling: Experience identifying customer goals and aligning them to product capabilities for value-based sales.
• Sales Pipeline Management: Skilled in maintaining and growing a pipeline; adept at accurate forecasting and timely reporting.
• Cross-functional Collaboration: Comfortable working with internal teams across functions to drive customer outcomes.
• Communication: Excellent written and verbal communication skills, including experience delivering client-facing presentations.
• Initiative & Ownership: Self-starter capable of independently managing customer success and retention.
• Analytical Thinking: Ability to identify trends or risks across the customer portfolio and propose proactive solutions.